Sr. Principal Technical Program Manager

Job Description

TPM Clinical Operations

As part of the Clinical Operations Team, a Technical Program Manager (TPM) plays a critical role in aligning priorities from various service teams, collaborating with cross-functional stakeholders, and driving end-to-end execution of complex projects. This TPM will design, coordinate, and execute programs that have huge impact to our customer experience and scalability. Understanding various cloud technologies and technical trade-offs, the ideal candidate will be an exceptionally strong communicator, both written and verbally, have a well-rounded technical background, strong experience working with customers and support organizations and come with a history of leading large-scale projects end-to-end.

We are specifically looking for a Senior Principle Technical Program Manager to join our team. You will be responsible for managing large scale and complex technology projects focused on improving the collaboration across the OHAI ecosystem, reducing defects and incidents and enabling continuous improvement in Clinical Operations to improve the customer experience and operational efficiency.

Qualifications:

10 or more years of project management, support management, security, incident management, escalation management and release management or related experience

Demonstratable experience managing large, organization-wide programs focused on improving efficiency, organization and visibility to business drivers

Previous experience of cloud technologies, engineering, software, and systems development lifecycles, a strong background in Technical Program Management

Data-driven approach to solving problems and ability to deep dive to understand the nature of a problem

Experience developing or managing engineering or product portfolio planning and tracking processes and cadences

Ability to clearly articulate the value-add of TPM to engineering and product organizations

A natural problem-solver and strategic thinker who takes ownership

Efficiently and effectively communicating findings/progress to cross-functional teams, senior leadership, and the broader organizations

Career Level – IC5

Responsibilities

Develop and lead programs focused in one or more areas

High Touch Customer program execution and improvement

Defect Management

Scalability and Reliability

Release Management

Security

Drive execution and manage the development and implementation process of specific programs involving departmental or cross-functional teams focused on the improving one or more of the areas mentioned in the qualifications

Customer and stakeholder communication & engagement:

Document customer requirements/gaps/pain points & prioritize

Articulate the current status, progress made and next steps through engagements and weekly status reports

Convert customer defect requirements and priorities into engineering requirements and articulate them to engineers

Work hand in hand with designated Service Deliver Directors and Executives in and outside of Clinical Development

Plan and direct schedules and monitor budget/spending

End to end ownership of overall project/program

Monitor the project from initiation through delivery.

Organize the interdepartmental activities ensuring completion of the project/programs on schedule and within budget constraints.

Mitigate risks/showstoppers, manage escalations

Build required reports and dashboard on JIRA and/or Confluence.

Represent the Operations and development teams up to the VP level independently

Be the most knowledgeable person in the team about the execution, the trade-offs and the whys behind them.

Ability to explain your teams analyses and recommendations to leadership while discussing the technical trade-offs in product development with engineers and product managers.

Demonstrate flexibility and resilience in response to changing or ambiguous situations, directing changes through appropriate review and approval mechanisms.

Provide leadership and expertise in the development of new products/services/processes, frequently operating at the leading edge of technology. Recommends and justifies major changes to existing products/services/processes. BS or MS degree or equivalent experience relevant to functional area. Ten or more years of project management, product design or related experience needed.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40 years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling 1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Which includes being a United States Affirmative Action Employer