Sr. IT Technical Operations Engineer

Career Opportunities: Sr. IT Technical Operations Engineer (32799)

Requisition ID 32799 – Posted – ASSA ABLOY Americas Residential, Inc. – HHI Security Group – USA: Texas (Denison) – IT, Telecom & Internet – Posting Country (1) – Yes – Mid-senior level – Travel Required: 11%-30%

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Job Summary

The IT Technical Operations Engineer has primary responsibility for the IT infrastructure including servers, storage, routing, switching, access, monitoring, reporting, service, support, and divisional planning. This individual will have IT Infrastructure responsibilities for projects and ongoing operations. May also provide mentorship to support technicians.

Primary Duties and Responsibilities

Implement and manage network systems, including configurations and support/troubleshooting network problems.

Develop and evaluate network performance criteria and measurement methods.

Prepare analysis of capacity needs for network infrastructure.

Defines requirements that align with organization’s needs.

Propose and implement system enhancements (software and hardware updates) that will improve performance and reliability.

Provide escalation support for End User Services team members.

Serve as escalation point for M365 platform.

Develop tools and systems to automate tasks or to improve existing ones.

Work with Divisional Shared Services team to align solutions that best meets divisional needs.

Day to day overview of Infrastructure services, including Vmware Hosts, Virtual Machines, SAN, FC Connectivity, and Infrastructure hardware.

Install, configure, troubleshoot, upgrade, customize and maintain AIX systems while ensuring overall system performance and availability.

Monitor AIX systems, analyzing problems and performing research and maintenance to prevent reoccurrence.

Test and document systems prior to deployment.

Other duties as assigned.

Education and Experience Profile

B.S. degree related to Information Systems or equivalent experience.

Minimum 6 years of supporting geographically dispersed Infrastructure and sites.

CCNP, JNCIP, or comparable certifications preferred.

CCNA, JNCIS, or comparable certifications required.

VMware or Microsoft Certifications preferred.

Prior experience with global teams that provide 24/7 operations.

Prior experience with manufacturing and warehouse infrastructure preferred.

Required Skills

Enterprise networking technologies, such as MPLS, IPSec VPN, DMVPN, SD-WAN, etc.

Product and technology knowledge is a must, Cisco knowledge is desired.

LAN and WAN technologies.

Knowledge of wireless (WLC, WAP) and Internet of Things (IoT)

IPv6, multicast, QoS, IP fast rerouting, etc.

M365 platform

Excellent oral and written communication as well as presentation skills required.

Excellent analytical and problem-solving skills required.

Excellent documentation and technical writing skills.

Collaborates with others to drive innovation and optimize work processes.

Windows PowerShell experience a plus

Monitoring and managing servers with a 24/7/365 level uptime.

Hardware and software inventory management

VMWare (VxRail)

Windows Server (All Versions)

SAN (Dell EMC PowerStore a plus)

AIX V. 7.1,7.2 and 7.3 System administration

AIX performance monitoring and reporting (NMON, topas)

LDAP

SSL (Knowledge of Certificates and application of such)

Server virtualization (LPARs, WPARs, VIO, etc.)

Work Environment

Hybrid work.

Working conditions are normal for an office/warehouse/distribution center.

Willingness and ability to conduct meetings outside of normal working hours to accommodate teams based internationally, as needed.

Position will require after-hours on-call duties and/or on-call rotation participation.

Travel up to 25% may be required for support activities.

Note: The above information is designed to indicate the general nature and level of work performed by employees within this job/classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

ASSA ABLOY is an Equal Employment Opportunity/Affirmative Action employer.

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.