Property Management – Service Manager – Anna

D.R. Horton, Inc., the largest homebuilder in the U.S.,was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website atwww.drhorton.comfor more information.

DHI Communities is a multifamily development division of D.R. Horton, Inc.

DHI Communities is currently looking for aService Manager-PM. The right candidate willmaintain our Build-To-Rent communities and deliver a high level of customer satisfaction. Facilitate all customer warranty requests, whether by making the actual repairs or scheduling subcontractors to make repairs. The Service Manager is responsible for the maintenance of the community, including community inspections, repairs, general maintenance and turn process, as well as, proactively resolving customer issues prior to and after the move-in of the resident(s).

Essential Duties and Responsibilitiesinclude the following. Other duties may be assigned.

Evaluate resident repair issues to determine if they are warrantable items
Process and complete written or electronic work orders and/or verbal requests from residents for home repairs
Perform necessary repairs to homes such as (but not limited to) carpentry work, drywall, texture repair and painting
Schedule and manage subcontractors to make designated warranty and make ready/turn repairs
Certify warranty work is completed within contractor obligations
Follow up with homeowners to ensure concerns are addressed in a timely and professional manner and satisfaction of work is met. Solicit online reviews to increase profit of company
Process charge-back documentation and invoices
Maintain an essential and necessary inventory of parts and supplies needed to perform customary work
Register and track warranty status for all applicable items
Complete construction and acceptance walks on ready homes to ensure the highest quality standards are met, using checklists to document items to rectify and sign-off on acceptance as management representative
Field emergency service calls when on call during nights and weekends
Manage the move-out turn process, including the physical move-out and exchange of keys, identifying repairs, turn cost estimates, and vendor selection
Conduct move in and out orientation process including condition of home and arranges for any work to be done as identified during move in inspection
Maintain the grounds, common areas, and amenities. Some examples include picking up trash and debris, pressure-washing, performing general cleaning, and painting curbs and signage
Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company.
Effectively communicate with various support teams to ensure quality documentation, reporting and community performance
Ability to be on-call for emergency services after hours
Ability to travel overnight

Supervisory Responsibilities

Supervises 2 or more employees

Required Qualifications

High school diploma or general education degree (GED)
Five to seven years related experience, including carpentry work, drywall, texture repair and painting
Must have a vehicle capable of carrying supplies, valid driver’s license, personal supply of general tools, and be willing to drive among designated communities in daytime and nighttime
Ability to work independently and be productive without supervision
Ability to utilize DHI Residential warranty applications on a smart phone, tablet, or laptop
Ability to apply common sense understanding to carry out instructions furnished in written, oral form or via DHI Residential warranty applications
Proficiency with MS Office and email
Ability to stand and walk for 4 hours straight or up to a full 8-hour day; sit for extended periods; kneel and bend at the waist; climb, balance and stoop, crouch or crawl; walk up and down stairs; walk on unlevel terrain; use hands to fingers to handle or feel; reach with hands and arms; talk and hear. Ability to lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance, color vision and peripheral vision
Regular exposure to outside weather conditions, moving mechanical parts, high precarious places and risk of electrical shock

Preferred Qualifications

Prior experience as a Service Manager in Residential/Property Management preferred
Experience with minor electrical, plumbing and HVAC repair work preferred
Community onboarding and disposition experience is a plus

Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

Medical, Vision and Dental
401(K)
Employee Stock Purchase Plan
Flex Spending Accounts
Life Insurance
Vacation, Sick, Personal Time and Company Holidays

/Build YOUR future with D.R. Horton, America’s Builder./

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Job: Operations

Organization: MultiFamily / Communities

Title: Property Management – Service Manager – Anna

Location: TX-Anna

Requisition ID: 2405837