Customer Service Representatives – 77414

Store Tasks and Responsibilities:

– Provide Customer Service.
– Greet customers with a friendly smile and provide them with prompt courteous service; offer extra assistance and handle any customer comments, complaints, or suggestions.
– Develop and maintain customer relationships by recognizing your regular customers as well as newcomers, learning their names, and remembering their favorite items.
– Complete the customer interaction process in a timely manner. This includes providing a greeting, a fast transaction, suggestive selling, providing correct change, giving a register receipt, and a proper closing with a Thank You.

“`{=html}

“`
– Be knowledgeable at all times about merchandise, sale items, and store promotions.

“`{=html}

“`
– Dress code, attendance reporting, anti-harassment, drug-free workplace, and guidelines for appropriate conduct.

“`{=html}

“`
– Complete specific tasks as assigned by the Store Manager.
– Observe shift operating hours at all times and follow the work schedule as posted, unless a change in schedule is arranged with the Store Manager.
– Protect company inventory and assets at all times by following asset control policies.
– Perform loss prevention activities by observing suspicious conduct by customers, vendors, or other associates and act upon it according to company policy.
– Price, stock, and rotate products, as well as check code dates.
– Refuse to sell alcoholic beverages to customers during restricted hours or to those who are intoxicated or underage.
– Refuse to sell cigarettes to customers who are underage.
– Perform inventory counts as assigned by the Manager.
– Follow company procedures when working with vendors including checking in orders and verifying quantities.
– Complete the daily paperwork as assigned by the Manager.
– Maintain store cleanliness standards inside and outside the store, including but not limited to:
– Sweeping, mopping, emptying trash receptacles.
– Clean and stock register counters, coolers, restrooms, product shelves, fuel pump area, ATM machine, lottery play station, food service area and machines, air vents, and car wash area as assigned by the Manager.
– Assist in ensuring all appropriate store signage on counters, windows, shelves, fuel pumps, and coolers are posted and changed as necessary.
– Assist in ensuring all store equipment is functioning properly and receiving proper preventative maintenance checks.
– Adhere to all company policies outlined in the policy manual and inform management when others are not following correct policies or procedures, including but not limited to:
– Follow proper safety techniques and guidelines and encourage others to do the same (i.e.: lifting, proper cleaning chemicals, knowledge of safety practices and equipment).

Technical Expertise:

Knowledgeable on how to change gas prices after receiving information from the Manager.

Responsible for assisting with fuel inventory controls, by watching fuel pumps for drive-offs