Senior Quality Assurance Analyst

About this role:

Wells Fargo is seeking a Senior Quality Assurance Analyst to join Branch Oversight and Support within Consumer, Small and Business Banking (CSBB).

This role will primarily support the newly developed centralized camera review (RBO) process completed by our global partners but could involve some support with Branch Control Reviews (BCR) as well.

Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

Monitors and respond to emails received in the shared mailboxes

Conduct remote reviews, if necessary

Support escalation process

Support tasks by the inspection team

Provide guidance and training to global team members in capacity as a subject matter expert

Mitigate potential risks related to inconsistent and/or untimely execution of reviews

Utilize practices to perform advanced quality assurance and self-assurance activities including comprehensive reviews of multiple types of executive office transactions and case review quality assurance activities in support of federal, state, agency, legal and regulatory requirements

Perform advanced, comprehensive regulatory or high risk reviews of multiple types of executive resolution transactions and case reviews within multiple inventory types

Identify risk and problem areas and recommend improvement

Evaluate case intake, distribution, research, communication and resolution

Ensure customer issues are addressed while maintaining compliance with internal company requirements and standards and agency or government regulations

Ensure identified risks or problems are clearly documented and interact with appropriate parties for timely resolution

Perform second-level reviews

Mentor less experienced colleagues and assist with their development

Ensure corrective action on exceptions and problems identified

Provide guidance to team regarding documentation and resolution requirements

Communicate overall process or transaction quality

Provide feedback to appropriate contacts regarding identified material deficiencies or issues including identification of inconsistencies

Required Qualifications:

4 years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

4 years of financial services experience

Desired Qualifications:

Knowledge and understanding of Verint

Knowledge and understanding of branch operations and processes

Strong risk management leadership skills

Knowledge and understanding of financial controls and risk

Highly refined and professional verbal and written communications

Ability to provide leadership to a virtual or remote team

Job Expectations:

This position offers a hybrid work schedule

Must be able to work from 8:00am-5:00pm M-F

Ability to work outside of regular business hours

Relocation assistance is not available for this position

This position is not eligible for visa sponsorship

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

$26.59 – $47.26

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits – Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

Health benefits

401(k) Plan

Paid time off

Disability benefits

Life insurance, critical illness insurance, and accident insurance

Parental leave

Critical caregiving leave

Discounts and savings

Commuter benefits

Tuition reimbursement

Scholarships for dependent children

Adoption reimbursement

Posting End Date:

11 Oct 2024

Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Company: WELLS FARGO BANK

Req Number: R-406067-2

Updated: Wed Oct 09 01:05:42 UTC 2024

Location: CHANDLER,Arizona