Overnight Grocery Clerk

Position Summary:  
Grocery Night Clerk 
0110001 
Grocery 
Store Management 
N/A 
Non-Exempt  
April 8, 2014 
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean 
environment that encourages our customers to return. Assist the department manager in reaching sales and profit 
goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 
1st strategy and encourage associates to deliver excellent customer service.  Demonstrate the companys core values 
of respect, honesty, integrity, diversity, inclusion and safety of others.  
Essential Job Functions: 
• Promote trust and respect among associates. 
• Create an environment that enables customers to feel welcome, important and appreciated by answering 
questions regarding products sold within the department and throughout the store. 
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and 
make suggestions about products. 
• Offer product samples to help customers discover new items or products they inquire about.  
• Inform customers of grocery specials. 
• Provide customers with fresh products that they have ordered. 
• Recommend grocery items to customers to ensure they get the products they want and need. 
• Check product quality to ensure freshness.  Review “sell by” dates and take appropriate action. 
• Label, stock and inventory department merchandise. 
• Report product ordering/shipping discrepancies to the department manager.  
• Display a positive attitude.  
• Stay current with present, future, seasonal and special ads. 
• Adhere to all food safety regulations and guidelines. 
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained. 
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store 
management. 
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store 
manager of any items in need of repair.  
• Notify management of customer or employee accidents. 
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud. 
• Must be able to perform the essential functions of this position with or without reasonable accommodation.  
Behaviors/Skills:  
Some of the behaviors needed to successfully perform this position are: 
Leadership Behaviors: 
• Puts the Customer First – Anticipates customer needs, champions for the customer, acts with customers in 
mind, exceeds customers expectations, gains customers trust and respect.  
• Communicates Effectively and Candidly – Communicates clearly and directly, is approachable, relates well to 
others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, 
actively listens. 
• Achieves Results Through Teamwork — Is open to diverse ideas, works inclusively and collaboratively, holds 
self and others accountable, involves others to accomplish individual and team goals. 
• Leads Through Positive Influence — Demonstrates strong character, builds partnerships, models a conscious 
balance between work and personal life, takes personal responsibility for own development, role models 
leadership qualities such as motivation, inspiration, passion and trust. 
• Coaches and Develops Others – Develops and cares about associates, builds effective teams, helps people be 
their best, values and manages diversity, provides candid and constructive feedback. 
• Leads Change and Innovation – Challenges the status quo, embraces technology, puts forward creative ideas, 
champions and implements proce