Cashier-165982

POSITION TITLE: Cashier (PM SHIFT)ACCOUNTABLE TO: Customer Service ManagerPRIMARY OBJECTIVETo perform customer checkout transactions as required for daily sales and to ensure a positive shopping experience for customers.NATURE AND SCOPEPrimary emphasis in this position is on following front end checkout procedures in all transactions, maintaining positive customer relations and expedient processing of all orders. The position requires on-going customer interaction, providing prompt, courteous and accurate service. This position requires on going social skills/verbal interaction, register/scanner operation, reading, light lifting, and standing. Position functions and work hours may vary according to business needs. Daily assignments and work direction is provided by the Customer Service Manager or person in charge.ESSENTIAL POSITION FUNCTIONSAssist customers and ensure proper service levels and courtesy from all associates- Greet and thank customers- Good judgment is required for this position as there may be times when direct supervision may not be immediately available.- Answer or refer questions and respond to customer requests as needed- Bring customers to location of item- Perform price checks- Respond to customer assistance needs/calls promptly- Direct customer problems to management as appropriate- Monitor and ensure prompt, courteous, and accurate customer relationsFunctional RequirementsFrequent: Physical – lifting/carrying up to 50 lbs., equipment operation (scanner, register, check approval machine, coupon machine, intercom), reaching, standing and turningMental – judgment/decision making, social skills/verbal interaction, memorization, reading, writing and mathOccasional: Physical – lifting/carrying over 50 lbs., equipment operation(calculator) squatting, stooping/bending and walkingPerform product scanning and processing of customer order in an accurate, efficient and prompt manner- Ensure minimal waiting time to each customer- Account for all products in and under the cart before beginning customer order.- Ask for coupons before beginning an order and codes coupons accurately- Scan each item so it is properly identified by the register system- Obtain prices for items not identified by the register system and completes scan error forms for discrepancies- Has working knowledge of most frequent product codes and new items- Use care in handling of products- Utilize proper etiquette for intercom calls- Follow policy and procedures when handling tobacco, alcohol and lottery transactionsFunctional RequirementsFrequent: Physical – lifting/carrying to 50 lbs., equipment operation (scanner, register, check approval machine, coupon machine, intercom), reaching and standing, turningMental – judgment/decision making, social skills/verbal interaction,memorization, reading, writing, mathOccasional: Physical – lifting/carrying over 50 lbs., equipment operation (calculator), squatting, stooping/bending, walkingEnsure properly handling of all forms of tender and coupons- Count and enter cash into register system- Enter credit and debit card transactions into register system- Enter electronic transactions (food stamps) into the register system- Verify information on check, enter and appropriately utilize check verification system and tender check into register system- Ensure coupons are valid, enter to correct department- Maintain clean, neat and organized till and work areaFunctional RequirementsFrequent: Physical – equipment operation (register, check verification machine, coupon machine), standing and turningMental – judgment/decision making, social skills/verbal interaction, memorization, reading, writing and mathOccasional: Physical – equipment operation (calculator)Ensure accurate handling of all voids, returns, refunds and exchanges- Follow store return, refund and exchange policies- Complete refund forms and record on register log- Handle transaction in a courteous and efficient manner- Call for shop back of perishable prod ct as requiredFunctional RequirementsFrequent: Physical – equipment operation (register, check verification machine, coupon machine), standing and turningMental – judgment/decision making, social skills/verbal interaction, memorization, reading, writing and mathOccasional: Physical – equipment operation (calculator)Follow front end safety and security procedures- Use appropriate scanning techniques and ergonomic methods- Know and understand store emergency procedures- Apply security tape as needed for proof of purchase- Notify appropriate personnel in case of theft or shopliftingFunctional RequirementsFrequent: Mental – judgment/decision makingOccasional: Mental – memorization, social skills/verbal interactionAssist with front end maintenance and cleaning- Clear floor and carts, cleans and stocks registers, fills bag stations, assembles tote boxes, performs shop back- Straighten and fill product at check stands as directedFunctional RequirementsFrequent: Physical – lifting/carrying to 50 lbs., pushing/pulling to 10 force pounds, equipment operation (shopping cart, flat bed), squatting, stooping and bendingMental – judgment/decision making and memorizationFollow all store and department policies and proceduresFunctional RequirementsFrequent: Mental – judgment/decision making, social skills/verbal interaction,memorization, reading and writingNote: Within each essential functional requirement, “Frequent” represents approximately 15% ofthe work shift or at least ten repetitions per work shift. “Occasional” represents approximately less…Equal Opportunity Employer – minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity