Sr Specialty Support Representative

Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200 needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.

We are seeking a motivated Sr Specialty Support Representative to join our team. Ideal candidates will have advanced education or prior experience in administration and/or scripting. You’ll be responsible for designing, coding, and improving programs, applications, and processes focusing on C#.

Duties and Responsibilities:

• Quickly learn and effectively leverage our technology, tools, and best practices to support the Print Shop.

• Develop technical solutions for internal customers and teams

• Provide basic software and hardware support to the Print Operations Team.

• Take part in all stages of software development.

• Participate in technical solution and design discussions.

• Add new features while improving efficiency, reliability, and scalability to address client needs.

• Install, troubleshoot, and maintain printers.

• Troubleshoot and maintain sealing equipment.

• Initiate service calls with vendors and act as the primary contact for repairs.

• Collaborate across teams and the business on cross-team features and dependencies.

• Resolve file issues.

• Anticipate and influence business needs and requirements.

• Mentor and assist other technical staff in finding optimal solutions.

Basic Qualifications/Skills:

• Excellent customer service skills.

• Experience with C#, Microsoft Visual Studio, MSSQL.

• Understanding of Windows desktop and server and related software applications.

• Basic understanding of hardware maintenance and troubleshooting.

• Flexibility to work overtime during quarter-end and year-end job assignments.

Preferred Qualifications:

• Familiarity with GitHub.

• Experience with REST and SNMP equipment management protocols.

• Understanding of Change Management processes.

• Strong oral and written communication skills.

Where we’re going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

Equal Opportunity Employer   

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.     

View The EEO Know Your Rights poster and its supplement.     

View the Pay Transparency Nondiscrimination Provision    

UKG participates in E-Verify. View the E-Verify posters here.  

The pay range for this position is $50,400 to $72,400, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at https:www.ukg.com/careers  

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. 

It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.