Admissions Operations Analyst

Job Description: JOIN A TEAM THAT SUPPORTS YOU

Ohio University’s Undergraduate Admissions believes in supporting and recognizing the talent that introduces thousands of students to OHIO every year. From a data-driven and competitive salary structure and comprehensive benefits, paid time off to flexible work arrangements, professional development programming to tuition benefits, affinity organizations to shared governance, and more, OHIO is proud to support our employees.

ABOUT OHIO

At Ohio University, we believe that the college experience should deliver more than a diploma. We offer an experience that will stick with students for the rest of their lives.

Without question, we take academics seriously. In fact, we are home to one of the most prestigious honors programs in the nation and several highly-ranked academic programs. And, we have a laser focus on career success through internship and job placement programs as well as lifelong assistance from the most loyal and supportive alumni group on the planet.

We also know that the University experience is shaped by many other factors. The stunning 1,740-acre main campus is located in what has been named one of America’s best college towns and the University has been named #1 Best Value Public University in Ohio. OHIO has been recognized for extensive efforts in a number of arenas, including an institutional commitment to diversity and inclusion for which the University has been named a six-time Higher Education Excellence in Diversity ( HEED ) award winner.

With its historic main campus in Athens; five regional campuses; three extension campuses in the Columbus, Cleveland, and Dayton areas; and one of the largest enrollments of online students among public universities in Ohio, the University has a collective enrollment of over 28,000 students. Learn more about the OHIO experience at https://www.ohio.edu/forever and consider shaping that experience by applying for this role with Enrollment Management.

ABOUT UNDERGRADUATE ADMISSIONS

Undergraduate Admissions supports outreach and recruitment strategy, admission policy and processes, and yield initiatives for domestic and international first-year, transfer, adult and non-degree students enrolling on all Ohio University’s campuses and in OHIO Online programs. The Undergraduate Admissions team is comprised of more than 50 full-time staff members, including a talented recruitment team based in Athens, as well as a growing team of strategically positioned staff members on each regional campus, in key markets throughout the U.S. and around the world. Undergraduate Admissions supports colleges, schools, and departments in the pursuit of academically specific recruitment and admission goals.

LEADERSHIP PROFILE & POSITION SUMMARY

The Admission Operations Analyst is responsible for assisting with the development of business processes and the analysis of systems and data associated with admissions application processing, review, and transfer credit. The Admission Operations Analyst works under the direction of the Associate Director of Application Management and collaborates with colleagues in Undergraduate Admissions, Enrollment Marketing and Operations, and the Online, Transfer and Credit Services Center to implement solutions that ensure compliance with University and state policy and which support functionality for end users in managing and maintaining the application and transfer credit systems and records. The analyst also assists in the execution of admissions/transfer credit processing functions, including (but not limited to) communication generation, application review, transfer credit posting, quality assurance, and record maintenance. This position does have the flexibility to work remotely up to two days a week within the established department flex place work guidelines.

KEY RESPONSIBILITIES

Information Systems Analysis:

Assists in the testing and maintenance of the admission and transfer credit database for new technological processes and improvements to ensure consistency in the execution of application processing, admissions review, decision notification/communication, and the evaluation of course and test credit. In coordination with the associate director, evaluates business processes and provides recommendations for system enhancements. Develops and maintains thorough documentation pertaining to systems and daily procedures; may train University personnel on select functions.

Analyzes OHIO’s student information system and records to ensure consistency in the execution of transfer credit processes. Collaborates with the Online, Transfer and Credit Services Center to ensure transfer credit and student information system coding migrates correctly to student records and degree audit systems. Works with staff in the Online, Transfer and Credit Services Center, Enrollment Marketing and Operations and OIT to ensure end-user needs for review and use of transfer credit equivalency database are met.

Administers the day-to-day quality assurance efforts of admission and transfer credit data to ensure compliance with University and state policy. Investigates discrepancies and tests solutions across multiple operational areas of the student information system and associated databases. Individual may supervise student employees or temporary personnel and check the work of lower-level staff.

Facilitates the duplicate record resolution process on behalf of all University admitting centers. Audits records to identify duplicate records and coordinates with the offices of Information Technology, the University Registrar, Student Financial Aid and Scholarships, and the Bursar to negotiate reconciliation of the records. Analyzes search/match configurations in the student information system and makes adjustments when necessary to prevent the creation of additional duplicate records.

Admission and Transfer Credit Processing

Oversees the day-to-day operations of the department’s Communication Generation process used to communicate official admission decisions to applicants. Develops and maintains letter templates by updating content and using the appropriate student information system coding in the templates to display dynamic and conditional content.

Collaborates with the Online, Transfer and Credit Services Center, Enrollment Marketing and Operations, and the Office of Information Technology to ensure consistency and compliance of the transfer credit database. Assists in developing and maintaining complex transfer credit rules and processes used within OHIO’s student information system to record the statewide and University transfer credit articulation and equivalency agreements.

Maintains and runs daily batch jobs in the student information system to load applicant data and posts transfer credit data. Coordinates with the offices of Information Technology and Enrollment Marketing and Operations to identify and correct discrepancies or system errors related to the import of plan codes or other applicant or transfer credit data within admission systems.

Under the direction of the Associate Director for Application Management, reviews and confirms admission decision recommendations using established guidelines and technology. Audit admission recommendations to ensure alignment and compliance with admission guidelines, practices, and University policy. Uses professional knowledge of established procedures, coupled with expertise in student information system coding, to ensure admission recommendations are appropriate and encoded accurately.

Triages, evaluates, and manages complex data discrepancies related to admission status and posting of transfer credit and determines solutions for complex issues impacting student admission and enrollment. Recommends solutions to leadership and oversees the resolution or delegates data management tasks to records managers.

Student Recruitment and Application File Review

Participates in and supports Undergraduate Admissions recruitment and admission functions, including on-campus events, telephone and e-mail based customer service, and application review processes.

Evaluates applications and supplemental materials for the purposes of making admission recommendations. Conducts thorough, holistic, selective review of an applicant’s candidacy. Determines necessary documentation to support an admission decision and recommends appropriate alternative pathways when admission cannot be offered. May serve on Committee Review Panel, representing and deliberating concerns about applicants’ candidacy. Monitors and analyzes historical and current recruitment and admission data and trends and uses information in decision-making.

Minimum Qualifications:

The successful candidate will have a minimum of a bachelor’s degree in any field conferred by start date and a minimum of one year of directly related experience.

The incumbent must possess knowledge of and abide by the concepts, principles, and practices related to admissions processing, transfer articulation, and statewide policies regarding admission, dual enrollment, and transfer credit. Experience with large and complex database applications required.

The individual must possess knowledge of and abide by the Guide to Ethical Practice in College Admission of the National Association for College Admission Counseling.

Must have the ability to interpret University policy, recruitment and admission standards, , and standard operating procedures regarding the use of database applications.

The individual must have proficiency and comfort operating in complex, integrated software solutions.

The incumbent must have excellent attention to detail with the ability to oversee large and complex communication mailings with minimal oversight.

Ability to travel independently overnight

Preferred Qualifications:

Candidates with a master’s degree are strongly preferred, but not required. OHIO is committed to employee success and enhancing access to education. This position is eligible for our education benefit which provides tuition coverage to employees and eligible dependents for an array of undergraduate and graduate programs. Experience with PeopleSoft, OnBase, OBI , Technolutions Slate, and Microsoft Office preferred.

Planning Unit: Vice President Enrollment Management

Department: Admissions

Applicants may contact this person if they have questions about this position: Erin Fraunfelter, fraunfee@ohio.edu

Employment Type: full-time regular

Advertised Salary:

The Admissions Operation Analyst is mapped to Pay Grade CA&P 16 at OHIO , with a target hiring range of $44,592-$51,838. The exact base salary for the selected candidate will be negotiable, commensurate with education and experience, and competitive in the field within the context of similarly situated positions at public universities nationally.

In addition to a competitive approach to salary, Ohio University is proud to offer a robust healthcare plan that includes maternity care, transgender care, counseling and mental healthcare, prescription coverage, vision, dental, orthodontia care, and more. Our robust benefits package also includes paid holidays, sick time, personal time, a tuition waiver up to 100% for self and dependents, an excellent retirement plan with up to a 14% employer contribution, a 12-week parental leave program, adoption reimbursement, flextime and flexplace policies, an employee assistance program, access to professional development programs, wellbeing incentive programs, and additional employee resources. Additional information is available at https://www.ohio.edu/hr/benefits.