Quality Assurance Coordinator

Quality Assurance Coordinator

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Quality Assurance Coordinator

Salary

$61,110.40 – $94,806.40 Annually

Location

State of Iowa – See Job Description, IA

Job Type

Full-time

Job Number

25-00871

Agency

400 Health & Human Services – Family Well Being & Protection – Centralized Service Area

Opening Date

10/14/2024

Closing Date

10/24/2024 11:59 PM Central

LinkedIn Tag

#LI-POST

Point of Contact

Chris Silberhorn – chris.silberhorn@hhs.iowa.gov

Description

Benefits

Questions

Job Description

The HHS, Division of Family Well-Being & Protection, Child Protective Services, is seeking a Quality Assurance Coordinator.

Summary:

This works as a team member to identify process improvement opportunities; apply continuous improvement (Lean) strategies; implement action plans; and monitor to determine effectiveness of strategies or changes needed to improve effectiveness of strategies. This involves promoting the benefits of a continuous improvement culture through educating staff on the principles of continuous improvement and providing technical assistance in the application of those principles. As a member of the Quality Improvement Bureau team, this position will also facilitate improvement workgroups statewide, as needed.

In addition, this position will: participate in case reviews relating to federal expectations, goal achievement, and continuous improvement; complete reports in formats easily understood by the target audience; analyze data and determine root causes; and communicate with staff across the state. While this position may have a geographic or programmatic focus, it functions as a member of the Quality Improvement Bureau team and provides back up and support to co-workers across the state as needed.

Preference will be given to the following skills. If you meet one or more of the skills listed below, please make sure you clearly describe it in your application:

Bachelor’s Degree or higher in social work or human service field, such as public health, psychology, public administration or a related field.

Experience in Lean/Kaizen methods, or quality assurance or continuous quality improvement, and/or total quality management.

Experience in developing performance goals/targets, benchmarking, developing and monitoring PDCAs, setting priorities, and performance standards applicable to agency programs and services.

Basic Purpose of this position:

The mission of Quality Assurance and Improvement (QA&I) is to help ensure that services are delivered in a quality, appropriate, safe, respectful, and cost-effective manner that are focused on achieving results for the children and families served. The QA&I system is an agency-wide effort that regularly evaluates the quality of services, identifies strengths and needs of its operations, provides relevant reports, and evaluates program improvement measures implemented. The QA&I system includes specific activities that are done at a statewide level, which cut across service areas and agency divisions, as well as activities that are performed at the service area and/or institution level.

The position’s main focus is on finding efficient ways to monitor the work process of the agency, and the results and products resulting, and supporting overall culture of continuous improvement. The position will also participate as a part of the QI team responsible for planning, implementing, and evaluating a broad range of quality improvement projects in other service areas and work areas across the agency. This position works under limited supervision with considerable latitude for the use of initiative and independent judgment.

Please include in your resume additional languages you may be able to speak, read and/or write for consideration. Additional preference will be given for a related Degree and/or experience. To ensure the Department of Human Services is providing the best service to the citizens of Iowa, applicants should demonstrate exceptional customer service skills, integrity and a strong work ethic, along with the above skill set.

Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify

Minimum Qualification Requirements

Graduation from an accredited four-year college or university and experience equal to two years of fulltime work experience in quality assurance, quality improvement, or total quality management;

OR

an equivalent combination of experience and education substituting one year of the required experience for each 30 semester hours or one year of the required education to a maximum of four years.

For additional information, please click on thislink to view the job description. (https://das.iowa.gov/sites/default/files/hr/documents/classandpay/JobClassDescriptions/HumanServicesQualityAssuranceCoordinator-03035.pdf)

Why Choose the State of Iowa?

At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.

Our Robust Benefits Package Includes:

Competitive Compensation:

Enjoy a competitive salary that reflects directly on your skills and expertise.

Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.

Health and Wellness:

Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.

Retirement Planning:

We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) .

Paid Time Off:

Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.

Professional Development:

Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.

Employee Assistance Program (EAP):

We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.

Diversity and Inclusion:

Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.

Join Us – Elevate Your Career:

Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!

01

Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

Yes – I understand and agree.

No

02

PLEASE READ CAREFULLY

Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

No – I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

Yes – I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

03

Have you graduated from an accredited four-year college or university? IF YES – How many years do you have of full-time work experience in quality assurance, quality improvement, or total quality management?

I have not graduated from an accredited four-year college or university

Less than two years of full-time work experience in quality assurance, quality improvement, or total quality management

Two years or more of full-time work experience in quality assurance, quality improvement, or total quality management

04

How many years do you have of a combination of post high school education AND/OR full-time work experience in quality assurance, quality improvement, or total quality management? 30 semester hours equals one year of experience.

I do not have any of the combined education and/or experience

Less than six years of the combined education and/or experience

Six years or more of the combined education and/or experience

05

How many years of full-time work experience do you have in Lean/Kaizen methods?

Seven or more years

Five to less than seven years

Three to less than five years

Three years

06

How many years of full-time work experience do you have in quality assurance methods?

Seven or more years

Five to less than seven years

Three to less than five years

Three years

07

How many years of full-time work experience do you have in continuous quality improvement methods?

Seven or more years

Five to less than seven years

Three to less than five years

Three years

08

How many years of full-time work experience do you have in total quality management?

Seven or more years

Five to less than seven years

Three to less than five years

Three years

09

How many years of full-time work experience do you have in developing performance goals/targets, benchmarking, developing and monitoring PDCAs, setting priorities, and performance standards applicable to agency programs and services?

Seven or more years

Five to less than seven years

Three to less than five years

Three years

10

Please review the sample “essential functions” below: • Carries out customer service activities requiring regular attendance at work and to report to work on time. Field Operations processes contain critical time frames and excessive absenteeism negatively impacts the meeting of those time frames subsequently affecting customers and other community partners. • Understands quality is defined by the customer; therefore services are designed by working closely with customers and measuring performance in meeting their needs and expectations. • Interacts with employees and customers in a positive customer service manner in order to resolve problems and answer customer inquiries. Customer contacts may include correspondence, telephone or walk-ins to the local office. • Effectively communicate orally by expressing ideas and facts to individuals or groups; makes clear and convincing presentations (free of grammatical and factual errors) both orally and in writing; listens to others; facilitates an open exchange of ideas; build, foster and maintain partnerships at a variety of levels. Actively listens to facilitate the exchange of information in order to provide positive and professional customer service both within the agency and in the community. • Interacts individually or as part of a team environment to manage processes, facilitates and encourages cooperation pride, trust and group identity, fosters commitment and team spirit; works with others to achieve goals. • Identifies a need for and knows where or how to gather information by prioritizing, organizing and maintains information to meet expectations and completion deadlines. • Obtains information from a wide variety of sources, including reading written materials, documenting telephone conversations, searching computer databases in order to interpret information and accurately communicate the information to others. • Identifies rules, principles, or relationships that explain reasonable facts, data, or other information that analyzes information and correct inferences or draws accurate conclusions. • Operate office equipment and maintain files including those in the following formats Word, Excel, PDF and the Internet; Type and perform data input and retrieval on a computer. • Maintains and troubleshoots computer equipment with the assistance of IT. • Comprehend, interpret and apply work rules, policy, regulations and procedures as well as concepts and principals of the specific work duties in order to meet performance standards. • Perform mathematical calculations accurately in the process of completing assigned duties. • Troubleshoots problematic situations to find innovative solutions to present to administration and the supervisor. • Within an office environment, provides Division support to large segment of agency through managing internal and external requests for information and legislative reviews requiring comprehension of request, independent judgment to assign and adherence to agency formatting of timely response or communication. • Works in a team environment. The ability to manage group processes; encourages and facilitates cooperation, pride, trust, and group identity, fosters commitment and team spirit; works with others to achieve goals. • Identifies innovative solutions to problems; designs new methods where established methods and procedures are inapplicable or are unavailable. Are you able to perform the above essential functions?

Yes

No

Required Question

Agency

State of Iowa

Website

hhs.iowa.gov

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