Cash Posting Representative – Waukesha, WI

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Cash Posting Representative position is part of the Revenue Cycle Department and operates under the leadership of the Cash Posting Manager and Supervisor. This individual may have responsibility for assisting with the posting payments and denials received primarily from insurance companies based on the needs of the department. This position is responsible for investigating and resolving any cash posting variances identified through the posting process with a high degree of accuracy. This position will need to work with individuals from other departments to resolve discrepancies with a high degree of accuracy and professionalism, identifying issues or concerns that need to be brought forward for process review.

Schedule: Monday – Friday, 8 am – 4:30 pm CST

Office Location: N17 W 24100 Riverwood Drive, Waukesha, WI 53188

Primary Responsibilities:

Promptly and professionally answers/responds to telephone calls, voice mails, and customers who visit the department to accurately assist with questions

Accurately and consistently perform Hospital and Clinic cash posting and reconciliation functions within the Patient Billing Software

Understands the relationship between pricing agencies, insurance companies and payments received

Follows appropriate procedures to accurately prepare daily deposits

Monitors accounts in assigned work queues within the Patient Billing Software and follows up timely for resolution of identified issues or questions; also includes adding appropriate documentation of activities to resolve accounts

Demonstrate the ability to read and interpret insurance explanation of benefits received via US Mail or via Electronic files to accurately process work and post monies to accounts appropriately

Demonstrated ability to use adding machine and Microsoft Excel on a daily basis to document and reconcile work

Review in-coming correspondence and responds accordingly including forwarding requests to correct areas within the Business Office

Demonstrate effective time utilization skills to evaluate workload, prioritize assigned tasks, and schedule completion of assigned duties in a timely manner monthly

Competencies for Role:

Action-Oriented

Maintains high levels of energy and enthusiasm over an extended amount of time; does not give up when faced with challenging obstacles; completes what he/she starts; sees projects through to the end

Courage – Accountability/Initiative/Responsibility

We recognize that we are accountable to our patients and our community as well as to each other. We must hold ourselves individually and collectively accountable to achieve the goals we have set

Takes accountability for delivering on commitments; owns mistakes and uses them as opportunities for learning and development; openly discusses his/her actions and their consequences – both good and bad

Efficiency

We recognize that our society is struggling with the heavy burden of health care costs, and that medical costs are a challenge for many of the individuals and families we serve. We need to become skilled at finding new ways to provide care more efficiently and build this into our organizational culture

Just Culture

We recognize our responsibility to manage risks and behavioral choices, design safe systems, and respond in a fair and consistent manner when things go wrong

Problem-Solving

Demonstrates mastery of situations and provides guidance to help drive immediate results; able to use adequate information to make timely and accurate decisions, while demonstrating commitment to decisions made

Teamwork/Service/Compassion

We recognize that we achieve more when we work together, and that corporate silos are obstacles to achievement. We understand that we are one organization and that we must work across boundaries to provide the seamless and coordinated care our patients deserve

Builds strong relationships with customers; stays aware of customer needs, concerns, and satisfaction; responds promptly to customer questions and requests; effectively manages customer expectations

Values – Respect – Fun

We recognize that respect is the fundamental human value that is at the heart of the ProHealth Care brand. At all times, we must strive to treat each other and those we serve with respect. It is not optional. It is the way we all should be treated

We recognize that the people of ProHealth Care want to excel, and that our challenge is to provide a workplace culture that inspires our employees to be their best

We recognize the value of leaving room for fun and enjoyment amid our busy workdays, making sure that ProHealth Care is a place where we can appreciate each other and share a few laughs within a safe, respectful environment

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

1 years of experience in cash posting

Proficiency with MS Office

Knowledge of Epic

Ability to work in office Monday-Friday, 8 am – 4:30 pm CST

Preferred Qualifications:

10-key experience

Background to read and interpret insurance explanation of benefits

Background with manual and electronic posting needs

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

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