Customer Service Representative

Description:

This position is responsible for developing and nurturing customer relationships while creating awareness of full range of products and services. Individuals in this role are the front-line for the company and work with a diverse audience to deliver the highest standard of customer support.

 Maintain marketing and sales-oriented knowledge of the Company’s full product line.

 Handle inbound and outbound calls to/from retailers, OEMs, distributor partners, and the general public.

 Consistently meet daily customer contact goals, communicating both over the phone and via email.

 Navigate Salesforce.com to look up customer information and complete or update account profiles.

 Communicate accurate product and sample information including specifications, inventory levels, availability, and pricing.

 Maintain a dedication to customer satisfaction by owning customer issues and seeing them through to resolution.

 Process marketing sample orders quickly and accurately.

 Support Marketing and Sales efforts through targeted calling campaigns for special promotions as needed.

 Assist Regional Sales team by placing orders, qualifying customers, pulling reports, and supporting pre-sale opportunities as needed.

Skills & Qualifications:

Must Haves:

1. 3 years of experience in B2B customer service or sales support role within consumer or industrial products industry

2. Experience within an inbound and outbound call setting

3. ERP/CRM experience

Nice Haves:

– associates degree

– Salesforce.com

– Salesforce.com or JD Edwards experience

Soft Skills:

– Excellent communication skills, both verbally ad written

– High level of dependability and professionalism

– Strong attention to detail

– Energetic, goal-oriented self-starter

About TEKsystems:

Were partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. Thats the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.