Senior Marketing Account Coordinator

Company Description

Job Description

Epsilon CRM Agency is seeking a highly resourceful and organized Sr. Account Executive who possesses an upbeat, take-charge personality and will be efficient and effective in providing support to their Client Relationship Manager and colleagues.

The candidate should be a forward-thinker who actively seeks opportunities and maintains strong interpersonal skills as well as the ability to build relationships. They must also possess the ability to work well independently and under general supervision.

Senior Account Executives are responsible for leading the day-to-day administration and implementation of multi-channel campaigns and initiatives, as well as ensuring flawless program execution. Integral to the success of this position is the ability to work with all levels and roles within the organization, from functional delivery teams to creative to data to accounting/finance, as well as third-party vendors and service providers.

Knowledge & Skills

Able to drive the schedule and steps necessary to get various multi-channel campaigns launched on time and on budget

Able to interface and communicate with the Client Relationship Manager

Able to adapt to changing priorities and expectations

Agile learning ability

Exhibit maturity and self-control, even in situations involving conflict or stress

Able to identify problems and ascertain any need for escalation

Excellent problem-solving skills

Data management skills

Excellent organizational skills and time management

Strong communication and note-taking skills

Autonomous

Resourceful

Able to work collaboratively with all stakeholders and influence results

Duties & Responsibilities

Possess minute-by-minute knowledge of all work in progress

Initiate campaign development with clear, concise project request forms

Conduct kick-off meetings with sales team and internal delivery teams

Develop project briefs with Client Relationship Manager’s input, manage changes, and secure approvals. Ensure recommended work delivers against assignment brief(s).

Prepare well-organized, clear, professional and concise communications

Manage all campaign channels (direct mail, email, digital, landing pages, display, SMS etc.) including timelines, reports, and project archive

Work closely with other business functions

Foster partnerships with all departments

Manage financial tracking and reporting by assisting Client Services team with monthly job reconciliations

Assist with the Post-Program Evaluation

Ensure all projects proceed according to plan and deadlines, alerting supervisor & Client Account Manager of potential problems, before they occur

Ensure that all client requests are handled in a timely manner

Ensure all information is captured accurately in documents

Verify accuracy of documents and organize scheduled project approvals to increase program efficiency and profitability

Communicate reports and results to internal team, upon request

Position will interact with every department in the company, as well as with senior management

Adhere to policies and guidelines pertaining to confidentiality, security, safety and professional conduct

Technical Requirements

Exceptional in Microsoft Excel (advanced skills strongly preferred)

Excellent in Microsoft Office (Outlook, Word, Power Point)

Proficient in PDF Editing tool (Adobe Acrobat preferred)

Salesforce CRM experience, a plus

Basecamp knowledge, a plus

Workfront knowledge, a plus

Preferred Qualifications

Bachelor’s Degree

Minimum of three years of relevant work experience

Campaign/project management experience

Strong organizational and time-management skills reflected in the ability to perform, prioritize and re-prioritize multiple tasks seamlessly with excellent attention to detail

Experience working with Direct Mail or Print collateral, strongly preferred

Basic understanding of marketing technologies and email, SMS, and digital display channels

Excellent interpersonal, written and verbal communication skills

Ability to work effectively in a cross-functional, dynamic team environment

Ability to maintain positive, professional demeanor at all times

Ability to work in a fast-paced environment

Emotional maturity

Qualifications

Additional Information

Epsilon at Our CORE  

Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Our products accelerate our clients’ ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes.  For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Our best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, retail media, messaging and loyalty solutions. We process 400 billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC.   

Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work:

Act with integrity. We are transparent and have the courage to do the right thing.

Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.

Innovate with purpose. We shape the market with big ideas that drive big outcomes.

Respect all voices. We embrace differences and foster a culture of connection and belonging.

Empower with accountability. We trust each other to own and deliver on common goals.

Because You Matter

As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first.  Our benefits encompass a wide range of offerings, including but not limited to the following: 

Time to Recharge : Flexible time off (FTO), 14 paid holidays

Time to Recover : Paid sick time 

Family Well-Being : Parental/new child leave, childcare & elder care assistance, adoption assistance 

Extra Perks : Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling 

Epsilon benefits are subject to eligibility requirements and other terms. 

Epsilon is an Equal Opportunity Employer.   Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon (LeaveofAbsence@epsiloncom) .com to request an accommodation.

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