Business Supervisor

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Job Description:

JOB SUMMARY

This position manages the daily operational business requirements of the center including safety processes, service elements, and Key Performance Indicators (KPIs). This position manages Labor cases and Human Resources (Workday) updates. This position manages various On Road activities as well as coordinates end of day service provider routine. This position covers On Road, Package Dispatch, and manager responsibilities as needed. This position trains, coaches, and supervises others.

RESPONSIBILITIES

• Performs key performance indicator analysis for high gain employees

• Provides performance recap for manager’s results and expectations daily

• Oversees part-time center supervisors and ensures daily tasks and training are completed

• Reviews and updates the customer experience dashboard, onboards new customers

• Performs general dispatch planning and adjustments with a daily review of the RTWs

• Manages on road dispatch and communicates service provider load adjustments to the others

• Coordinates vehicle lineup with various groups, including dispatch and wash

• Prepares discipline, grievances, and service provider concerns

• Monitors the GSHRMIS dashboard and all safety compliance components

• Covers Business Manager responsibilities when necessary

QUALIFICATIONS

Requirements:

• Excellent communication skills

• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and a working knowledge of UPS Software and Systems including Time and Labor, DCS, ODSe, GTS, Workday

• On Road experience and PDS Skills including knowledge of DPS, DMS, and Dispatch Principles

• PDS experience is required.

• Department of Transportation (DOT) Medical Card

Preferences:

• Knowledge of Preload operations

• Familiar with processes in the following groups: HR, Labor, Automotive, IE, BaSE

Other Criteria:

Job Grade: 20F

Must be currently located in the same geographic location as the job or willing to relocate yourself – Required

Shift: Tuesday – Saturday

Last day to apply is October/24/2024 End of day

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Company: UNITED PARCEL SERVICE

Category: Operations

Requisition Number: R24039100

Location: Edgerton,Kansas