Support Services: Scheduling Specialist/Administrative Support

Support Services:
Scheduling Specialist/Administrative Support
Long-term employment and growth potential
Open Plains Transit
323 Flack Ave.
Alliance, NE 69301

Shift: Day
Full Time Position
Minimum Pay: $22.00/hour (During Training)

Please apply @ https://form.jotform.com/92935465059165

General Summary:
Must be proficient in Microsoft Office and attention to detail is REQUIRED

Under direction of the Director of Transportation: Primary responsibilities will be assisting passengers with reservations; serving as a transportation service navigator, explainingtransportation services to customers, including older adults, people with disabilities, individuals with lower incomes, medicaid recipients and the public of all ages,scheduling driver personnel and program coding. Attention to details a MUST. Cognitive shifting with focus re-engagement required. On-site work required: Monday – Fridays or Tuesdays – Saturdays, 4-Day work week a possibility for discussion after training.

Essential Duties and Responsibilities
All behaviors comply with the Policies and Procedures Manual especially computer and cell phone usage.
Monitor and/or respond to a variety of calls including VOIP and mobile phones; verify and monitor vehicle unit locations via computers; record all service calls; prepare, prioritize, and relay transportation requests including any emergency situations.
Schedule daily bus routes in response to passenger service requests (reservations). Review, organize, and maintain trip manifests to maximize route efficiency.
Check bus routes to ensure integrity of schedules. Maintain a variety of records and files related to the transportation operations.
Maintain computer generated log of all service requests; update client information, driver hours, mileage and passenger information for reporting purposes; and respond to all calls and service requests promptly, with courtesy.
Prepare daily trip schedules and reports.
Respond to emergency situations as requested including hazardous and severe weather conditions. Coordinate with supervisors, police, and other dispatches as required.

Other Duties And Responsibilities
Collect, record, and prepare reports regarding transportation services. Verify and distribute information to appropriate staff.
Prepare a variety of correspondence, reports, and documents as assigned and complete these task projects accurately.
Coordination between Director of Transportation, Drivers andVehicle Maintenance Reports, ensuring vehicle maintenance is addressed.
Transport of passengers if ever needed
Perform other duties as assigned

Knowledge, Skills, and Abilities
Knowledge of the following:
Proper public contact and telephone etiquette
Route planning methods
Office procedures, methods, and equipment including computers
English language, spelling, and grammar

Skills in the following:
Operating various types of dispatching equipment: appropriate cell phone usage
Dealing with stressful, high call volume situations
Operating various types of office equipment including computers, copier, printer

Ability to do the following:
Relay company messaging as directed
Work alone and independently as well as part of a team
Be empathetic and cognizant of the needs of all passengers
Remain calm and work effectively with passengers and co-workers
Schedule and coordinate complex vehicle and passenger arrangements
Respond to requests and inquiries from passengers tactfully with courtesy
Speak in pleasant, clear, and audible voice
Interpret and apply pertinent federal, state, and local laws, codes, and regulations
Communicate clearly, concisely both orally and in writing
Be a proficient typist and operate software at a speed necessary for successful job performance
Pass drug testing and thorough background screening

Schedulers are a physical support system to the Fleet Team, also. There are times (rare) that th y may need to assist them to keep things on schedule. Physical Requirements/Work Environment:
Drivers/Schedulers must maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include, but are not limited to, the following:
Bending, twisting, squatting, crouching, and kneeling
May be lifting objects up to 50 lbs
Siting for extended periods of time
Operating assigned equipment
Assist with the following:
Pre-Trip Inspections; Check the bus tires, lights, and oil and do other basic maintenance
Keep the Interior and exteriors of vehicles clean and presentable to the public in all weather conditions
Transport passengers as needed
Keeping the office and grounds clean and presentable to the public in all weather conditions.

Please apply @ https://form.jotform.com/92935465059165