Coordinator-Customer Service – NE Surgery General Oh Mob

Summary

Provides personal care assistance to patients under the direction of licensed personnel and Administrative Coordinator. Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information and processes appointments. Incumbents are subject to overtime and callback as required. Performs other duties as assigned.

Responsibilities

Performs direct patient care duties as assigned under the direction of licensed personnel and physician.

Provides direction and leadership in the clinic/front office operations by coordinating activities through excellent organizational and time management skills.

Assists in the development and implementation of standard operating procedures for the clinic and front office and provides training as appropriate to implement such change revision.

Provides for patient safety.

Completes assigned goals.

Requirements, Preferences and Experience

Education

Preferred: Associates Degree

Minimum: High School Diploma. Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.

Experience

Preferred: 3 years experience in oncology or clinical office work. Knowledge of medical terminology preferred.

Minimum: 3 years experience in oncology or clinical office work. Knowledge of medical terminology preferred.

Special Skills

Preferred: Experience with EMR and Clinical Trial Management System

Minimum: Computer skills to include MS Word, Excellent organizational skills. Detail oriented.

About Baptist Memorial Health Care

At Baptist, we owe our success to our colleagues, who have both technical expertise and a compassionate attitude. Every day they carry out Christs three-fold ministry-healing, preaching and teaching. And, we reward their efforts with compensation and benefits packages that are highly competitive in the Mid-South health care community. For two consecutive years, Baptist has won a Best in Benefits award for offering the best benefit plans compared with their peer groups. Winners are chosen based on plan designs, premiums and the results of a Benefits Benchmarking Survey.

At Baptist, We Offer:

Competitive salaries

Paid vacation/time off

Continuing education opportunities

Generous retirement plan

Health insurance, including dental and vision

Sick leave

Service awards

Free parking

Short-term disability

Life insurance

Health care and dependent care spending accounts

Education assistance/continuing education

Employee referral program

Job Summary:

Position: 5297 – Coordinator-Customer Service

Facility: NEA – Clinic

Department: NE Surgery General Oh Mob

Category: Administrative Non Clinical Support

Type: Non Clinical

Work Type: Full Time

Work Schedule: Days

Location: US:AR:Jonesboro

Located in the Jonesboro and Northeast Arkansas metro area REQNUMBER: 25083