Customer Service Representative – 31999

At

HomeTeam, we put people first

.

We make sure at

HomeTeam you have the tools, support, and training they need to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be

HomeTeams next all-star player.

Apply in minutes from your mobile phone!

Responsibilities

As a

HomeTeam Customer Service Representative, you can expect to:

Provide positive customer experiences that significantly affect the customers likelihood to continue to use and buy additional service from

HomeTeam Pest Defense. The Customer Service Representative regularly communicates with internal and external customers of

HomeTeam Pest Defense.

– Provide information to prospects and initiate new service
– Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers
– Interact with customers/prospects by scheduling various pest and builder related services using the Route Point software
– Resolving customer problems with invoices and billing questions
– Conduct telephone conversations with customers about issues surrounding their service in a professional manner
– Enter service-related notes in system software
– Provide general marketing information to prospects and customers as requested
– Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed
– Maintain customer files on computer and in filing system
– Validate technician paperwork for completeness and accuracy
– File Technician paperwork in customer files
– Update notes in system with technician and other employee customer information
– Print, distribute, and review service tickets for technicians
– Have a basic knowledge of technicians job and processes of companys treatment processes
– Properly follow HomeTeam Pest Defense telephone etiquette procedures
– Ability to calm and diffuse angry customers
– Escalate appropriate inquiries or problems to managers
– Collect and reconcile payments received by technicians

Theres plenty of perks too!

– Competitive pay
$$ plus bonus
– $17-$18/ Hourly
– Comprehensive benefits package including medical, dental, vision
– Company paid life and ADandD insurance
– 401(k) plan with company match up to
6%
– Employee stock purchase plan
– Paid Time off and holidays
– Employee discounts
– Tuition reimbursement
– Dependent scholarship awards
– An opportunity to advance within the company
– Recognition for a job well done
– A friendly work environment
– Employee referral bonuses
– The opportunity for professional growth and respect that comes from working for an industry leader

Why

HomeTeam

?

HomeTeam

is the

#1

pest management company to homebuilders

Currently performs more the 2,000,000 services a year

The company has exclusive technology with its unique

Taexx

built-in pest control system during a homes construction

Pest Management Industry is growing and is a recession resistant line of business

Womens Leadership Initiative at HomeTeam inspires, empowers, and assis