Patient Appointment Scheduler

DESCRIPTION

Answers inbound telephone calls and assist with scheduling and other needs based on the call type.

Participates in clinic and market education, training, and meetings as need and/or required.

Communicate with outside physician offices when needed to clarify referral issues.

Communicate with clinical staff promote team awareness.

Maintains knowledge and ensures procedures are followed including referral guidelines, and policies, privacy, and confidentiality.

Deliver quality customer service, managing the referral process professionally and in a timely manner maintaining professionalism and positive attitude with all internal and external customers/peers.

Works independently.

Ensure accuracy of electronic patient records; including registration information, demographics, current insurance information, specialist consults, hospitalization, ER visits, and community organizations related to their health.

Retain and utilize knowledge of insurance policies and procedures.

Performs other related duties as assigned.

REQUIREMENTS

High School Diploma/GED or equivalent experience

1 years of Health Care related experience

Knowledge of medical terminology

Efficient proficiency in Microsoft Office applications including, Word, Excel, and Outlook

Effective verbal and written communication skills

Strong customer service skills

Detailed oriented with organizational and time management skills

Ability to perform in a highly stressful situation

Ability to multitask

Ability to establish effective working relationships with patients, physicians, and other medical support staff

Ability to navigate through multiple software application

Company: Orthopedic Associates of Flower Mound

Job Type: Full-time

Address: 5000 Long Prairie Rd, Flower Mound, TX, 75028