Customer Retention Supervisor -Remote

Job Description:

[Customer Retention Supervisor – Remote
Primary Duties and Responsibilities
[At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. Our thriving and dynamic community offers ample room for professional development, increased earning potential, and a secure work environment.

[We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.

[Role Overview:
[Could you be our nextCustomer Retention Supervisor?Globe Life is looking for aCustomer Retention Supervisorto join the team!

[In this role, you will be responsible for supervising a team of Customer Retention Call Center Representatives including appraising work performance, monitoring rep performance, assisting reps in all daily phone and follow-up duties, and recording and tracking production levels and standards of each rep. The Customer Retention Supervisor will be responsible for handling difficult or escalated calls. They will act as a liaison between Customer Service and other departments for customer complaint resolution. Additionally, the Customer Retention Supervisor will communicate and analyze progress of programs and problems or concerns with the management team and assist with developing procedures and guidelines for the department.

[This is a remote / work from home position.
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Oversee all aspects of Daily, Weekly, and Monthly metrics reporting while ensuring accuracy and timeliness.

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