Insurance Verification Specialist – Remote

### Job Description:

Insurance Verification Specialist – Remote

Primary Duties and Responsibilities

Insurance Verification Specialist
The Quality Assurance Department is responsible for verifying life and health insurance applications directly with potential customers. It is a vital part of our Companys New Business and Underwriting process. The information you verify and gather directly relates to determining whether the Company will decline or issue a policy.

Summary Job Description:
Were looking for outgoing, hardworking individuals who are self-starters, can work independently and are detail oriented. As a Verification Call Center Representative youll handle inbound and outbound telephone calls with potential customers and accurately document the information on the appropriate database. You must have a positive, helpful attitude with customers to quickly gather information and record it. There is no cold calling and no phone sales. Friendly, casual work environment with full-time and part-time positions available.
Excellent earning potential – hourly wage plus bonus based on performance.

Primary duties and responsibilities:

– Daily

– Maneuver within the Quality Assurance database and conduct appropriate assessments on what additional information or verification is needed
– Ability to handle inbound/outbound calls to potential customers – verify and document required information to finalize applications for underwriting assessment.
– Accurately document the information
– Properly document non-contact attempts within the Quality Assurance Database
– Be able to properly explain the application process to potential customers
– Accurately and thoroughly complete additional paperwork when needed
– Maintain appropriate levels of communication with supervision regarding actions taken within the Quality Assurance database
– Transfer calls to appropriate department as needed
– Successfully meet the minimum expectation for departmental key performance indicators (K.P.Is)
– Reliable and predictable attendance of your assigned shift
– Ability to work Full-Time and/or Part-Time based on the specific position for which youre applying

Occasional

Be enlisted in special projects that encompass making numerous outbound calls, recording activities requested by/from customers, etc.