Property Management – Regional Service Manager – West

D.R. Horton, Inc., the largest homebuilder in the U.S.,was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website atwww.drhorton.comfor more information.

DHI Communities is a multifamily development division of D.R. Horton, Inc.

DHI Communities is currently looking for aRegional Service Manager-PM. The right candidate willmaintain our Build-To-Rent communities and deliver a high level of customer satisfaction within a region. Ensure the effective planning/oversight of community maintenance, scheduling and preventative maintenance, along with support, training, and guidance for Service Managers, Service Techs and any required Operations Team support. Provideoversight of all customer warranty requests, whether by making the actual repairs or scheduling subcontractors

Essential Duties and Responsibilitiesinclude the following. Other duties may be assigned.

Ensure all company maintenance policies and procedures are implemented and enforced within the region
Manage community level maintenance teams, develop staff goals and monitor team progress
Develop and manage a preventive maintenance plan and schedule for each community
Implement and manage community safety program
Consistently conduct quarterly community evaluations or as requested by operations leadership team members
Provide cost reduction recommendations, monitor and manage budget maintenance, turnover and preventative maintenance program expenditures and requirements within region
In partnership with operations leadership team members, provide on-going direction, guidance and training to on-site service associates
Recruit and interview on-site service associates
Provide ongoing asset performance feedback to operations leadership team and asset management
Collaborate with operations leadership team members to develop policy, processes and programs to improve service operations
Evaluate, manage, and contract regional service contractors to gain economies of scale and ensure contractors are meeting the requirements of their contracts
Keep informed of, and provide plans for, the assets to accommodate changes in local, state and federal code requirements as it relates to maintenance operations
Coordinate technical training such as HVAC, EPA, CPO and appliance repair
Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
Effectively communicate with various support teams to ensure quality documentation, reporting and community performance
Participate/support as needed in special projects planning
Ability to travel overnight

Supervisory Responsibilities

Supervises 2 or more employees

Required Qualifications

High school diploma or general education degree (GED)
Seven plus years’ multi-site experience with increasingly responsible leadership positions within Facilities/Maintenance Management
Must have a vehicle capable of carrying supplies, valid driver’s license with a good driving record, personal supply of general tools, and be willing to drive among designated communities in daytime and nighttime
High level understanding and ability to oversee repairs of HVAC, plumbing, electrical, basic carpentry, and mechanical systems
Working knowledge of fire, life, and safety procedures and Safety Data Sheets (SDS)regulations
Strong written and verbal communication skills
Ability to utilize DHI residential warranty applications on a smart phone, tablet, or laptop
Ability to apply common sense understanding to carry out instructions furnished in written, oral form or via DHI residential warranty applications
Proficiency with MS Office and email
Ability to stand and walk for 4 hours straight or up to a full 8-hour day; sit for extended periods; kneel and bend at the waist; climb, balance and stoop, crouch or crawl; walk up and down stairs; walk on unlevel terrain; use hands and fingers to handle or feel; reach with hands and arms; talk and hear. Ability to lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance, color vision and peripheral vision
Regular exposure to outside weather conditions, moving mechanical parts, high precarious places and risk of electrical shock

Preferred Qualifications

Associate degree or equivalent from two-year college or technical school preferred
Bilingual/Spanish. Ability to read and write in Spanish a plus
EPA -608 Type II minimum certification, EPA -Proctorship, CPO certification a plus
Community onboarding and disposition experience a plus

Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

Medical, Vision and Dental
401(K)
Employee Stock Purchase Plan
Flex Spending Accounts
Life Insurance
Vacation, Sick, Personal Time and Company Holidays

Salary Range: $100,000 -$135,000

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Job: Operations

Organization: MultiFamily / Communities

Title: Property Management – Regional Service Manager – West

Location: TX-Arlington

Requisition ID: 2406141

Other Locations: Arizona-Phoenix, CO-Denver