Front Office Receptionist

Who We Are:

Symetria Recovery is the #1 outpatient rehab in Illinois and Texas. It started with three simple, yet game-changing core beliefs: Addiction is a disease; co-occurring mental health conditions should be addressed, and patients deserve respect, not judgement. Symetria Recovery provides comprehensive substance abuse treatment with a focus on Medication-Assisted Treatment (MAT) in a welcoming outpatient setting. Unlimited clinical services are available to our patients under our bundled-service delivery model. Key services delivered through our Opioid Treatment Program (OTP) licensure include MAT, medically monitored psychiatric care, individual therapy, group therapy (IOP), 6-day-per-week nursing care, and ongoing aftercare. Most of our patients being provided medication receive Buprenorphine products, but they can also receive Methadone, injectables (Vivitrol, Sublocade), and any other FDA-approved medication for addiction.

What You Will Do:

Welcomes patients and visitors by greeting them in person or on the telephone and answering and referring inquires.

Optimizes patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.

Keep patient appointments on schedule by notifying provider of patients arrival, reviewing service delivery as compared to schedule and reminding provider of service delays.

Comforts patients by anticipating their anxieties, answering patients questions, and maintaining the reception area.

Ensures availability of treatment information by filing and retrieving patient records.

Maintain patient accounts by obtaining, recording, and updating personal and financial information on every patient, every visit.

Obtains revenue by recording and updating financial information, recording, and collecting patient charges, controlling credit extended to patients, filing, collecting and expediting third party claims.

Maintains business office inventory and equipment by checking stock to determine inventory level. Anticipates needed supplies, places, and expedites orders for supplies and verifies receipt of supplies and scheduled service.

Completes various census reports and assists with urine screens.

Helps patients in distress by following office policies.

Protects patients rights by maintaining confidentiality of personal and financial information.

Maintains operations by following policies and procedures and reporting needed changes.

Any and all duties as assigned.

Who You Are:

Strong verbal communication skills.

Good knowledge of Microsoft Office.

General knowledge of computer systems.

Medical office experience preferred

Knowledge of insurance benefits, HIPAA/CFR42 knowledge, scheduling, etc.

Must be able to work assigned hours; 6am-2pm Monday thru Friday, occasional Saturdays from 7am-9am.

Benefits Available to You:

Healthcare for you and your families: medical, dental, vision, 401k with company match, life insurance

CEU reimbursement and paid time to complete required CEUs for your licensure requirements

Licensure Fee Reimbursement

Paid Vacation and Sick Time

Closed major holidays

Come join a team that believes in and has a passion for providing personalized care to each individual that is a part of Symetria Recovery!