Automotive Service BDC – Big Star Hyundai

Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We’re not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work!

Big Star Hyundai, a Ken Garff Automotive Dealership, is currently looking for a talented Automotive Service BDC (Business Development Center) Representative that align with our core values and acts with respect, intelligence, greatness, honesty and teamwork.

As a group, we aim to become the most esteemed automotive group by treating people R.I.G.H.T and creating lifetime customers!

Here’s why you’ll want to work here:

Paid training and real career growth

Competitive compensation package

Great people with a great culture

Paid Time Off and 401k with Company match

Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance

Year-end bonus program for all employees (Garff Giveback)

Employee discounts on Vehicle Purchase, Parts, Service and More!

Heres what youll be doing:

Answer all customer calls promptly and professionally

Determine customer’s primary concern and schedule the necessary appointment

Communicate with each customer in a fashion that leaves them feeling comfortable and informed every time

Document and update customer records based on interactions

Develop and maintain a knowledge base of the evolving products and services and needs of the dealerships

Establish and maintain great customer relationships that encourage repeat and referral business

Work as a team player and uphold the company’s standards of professionalism and integrity

Here’s what you’ll need:

Previous inbound/outbound customer service, call center, or sales experience a plus

Proficient computer skills, ability to manage multiple systems, and ability to type 40 wpm

Must be energetic, enthusiastic and team oriented

Strong customer service skills: problem solving and communication (written and verbal)

Strong record of positive customer satisfaction

High School Diploma or equivalent

Must be 18 years or older and be authorized to work in the U.S

We are an Equal Opportunity Employer

(( We Hear You ))