Patient Services Specialist II – CBC Friendswood Primary Care (9am-6pm))

Patient Services Specialist II – CBC Friendswood Primary Care (9am-6pm))

Friendswood, Texas, United States

New Hot

Clerical & Administrative Support

UTMB Health

Requisition # 2405133

Minimum Qualifications:

Bachelor’s degree and one year experience or High School or equivalent and three years clerical or customer service experience.

Job Summary/Description:

The Patient Services Specialist II has advanced Patient Services Specialist skills and is proficient in independently maintaining a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities and facilitating access to UTMB services for new and returning patients.

Job Duties:

· Ability to function as a team leader.

· Provides peer guidance and leadership.

· Able to effectively triage problems.

· Understand clinic flow to maximize clinic usage to meet patient needs.

· Provides high level customer in all interactions with internal and external customers.

· Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team.

· Answers always calls accurately and with exceptional customer service.

· Ensures caller’s needs are met and accurate information is obtained.

· Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety. Completes telephone encounter process if appropriate.

· Acts as patient advocate and liaisons with various departments to meet mutual goals.

· Maintains patient confidentiality regarding access to patient and other clinical information via email, computer, fax, and mail

· Addresses concerns of patients, provides service recovery, and escalates issues as needed.

· Applies the policies of the clinical entity to schedule appointments.

· Coordinates financial counseling for day surgery

· Completes reminder calls to patients for scheduled appointments

· Educates patient/responsible parties regarding billing process and any additional financial responsibilities including third party benefits information.

· Provides out of pocket cost estimates to patients

· Counsels’ patients about unpaid bills.

· Obtains future appointments at time of service for clinic follow-up, referrals, and ancillary services.

· Arrives patients and prepares paperwork/chart for visit.

· Appropriately receipts all monies collected, tokens distributed, and deferments authorized.

· Verifies, ensures eligibility, and pre-registers patients by obtaining patient demographics and third-party coverage(s) at every encounter.

· Obtains and documents information required for third party reimbursement.

· Ensures compliance with Medicare and third-party coverage.

· Communicates with patient, referral source, UTMB physician and clinical staff regarding any obstacle to access or authorization.

· Performs related duties as required.

· Reads all OSA Announcements and relevant communications relating to job duties.

· Successfully completes competency-based training and testing on an annual basis.

· Prioritizes and completes all work in an accurate, effective, and efficient manner.

· Adheres to internal controls established for department.

· Locks office and secures files containing money or confidential information when away from workstation. Properly disposes of printed patient information, logs off computer when leaving workstation and keeps passwords confidential.

· Participates in team meetings/activities and supports the philosophy and goals of the team/department.

Salary Range:

Actual salary commensurate with experience or range if discussed and approved by hiring authority.

Work Schedule:

On-site, Monday through Friday, 8am to 5pm, and as needed on occasion.

9:00am – 6:00pm

Equal Employment Opportunity

UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a VEVRAA Federal Contractor, UTMB Health takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities.

Compensation