Chat Specialist (CS)

This is not a remote position.
Gubagoo, an affiliate of Reynolds and Reynolds, is seeking Inbound Chat Specialist to join our team! In this role you will engage in online conversations with customers, representing our automotive dealer clients favorably. Your goal is to turn conversations into leads that help our clients generate revenue.
Gubagoo is a relaxed, but professional and fun environment to work in. We are seeking positive and energetic people who understand the importance of great customer service and enjoy being on a computer and around technology.

RESPONSIBILITIES:
– Handle a wide variety of customer inquiries via online chat
– Provide accurate information about the products and services via online chat
– Narrow down on appointment information to schedule appointments
– Capture customer contact information for lead generation and client review
– Summarize interactions based on customer needs for client review
– Develop and maintain a knowledge base of the evolving products and services

QUALIFICATIONS:
– Previous experience in retail customer service or the automotive industry preferred but not necessary
– Basic internet and window based computer skills
– Strong ability to multitask is preferred, gaming experience is helpful
– Positive and professional demeanor
– Excellent written and verbal communication skills
– Ability to adapt to change and enjoy a quick paced work environment

Requirements:

– Able to attend 4 weeks oftraining, Tuesday – Saturday between the hours of 10am-6:30pm CST
– Previous experience in retail customer service or the automotive industry preferred but not necessary
– Basic internet and window based computer skills
– Strong ability to multitask is preferred, gaming experience is helpful
– Positive and professional demeanor
– Excellent written and verbal communication skills
– Ability to adapt to change and enjoy a quick paced work environment

Benefits:

Our associates receive medical, dental, vision, and life insurance. We also offer company contributions to your HSA, 6% match on 401 (k), and a work/life balance with paid time off. At our College Station facility, you can take advantage of our great training programs and facility amenities, including an onsite dining facility offering complimentary breakfast and lunch, a fitness center, and an onsite medical center. We also offer a wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation.

What We Do At Reynolds

Founded in Dayton, Ohio in 1866, Reynolds and Reynolds is a leading provider of car dealership software, services, and forms to help dealerships deliver better results and transform the customer experience.
Reynolds and Reynolds is headquartered in Dayton, Ohio, with major U.S. operations in Houston and College Station, Texas, Celina, Ohio, and Tampa, Florida, as well as operations in Canada, in the U.K., and Europe.
With products in over 70% of U.S. dealerships, Reynolds features the industrys only Retail Management System. If youve ever purchased a vehicle at a dealership, theres a good chance we had a hand in that transaction.
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment.Reynolds and Reynolds is an equal opportunity employer.
Reynolds and Reynolds encourages applicants of all ages and experience to apply, as we do not discriminate on the basis of age.