Customer Service Representative (On-Site)

Job Title:

Customer Service Representative (On-Site)

Job Description

The Advisor II, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding clients product or services. (Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns Worlds Best Workplaces, Happiest Employees, and Best Companies for Career Growth awards every year? Thena Customer Service Representativeposition at Concentrix is just the right place for you!

As aCustomer Service Representative, youll join an organically diverse team from 70 countries where ALL members contribute and support each others success and well-being, proudly united as game-changers. Together, we help the worlds best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, were looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great opportunity to reimagine an all-new career journey and develop friends for life at the same time. Well give you all the training, technologies, and continuing support youll need to succeed. Plus, at Concentrix, theres real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! Thats why we offer a range of FREELearning and Leadership Development programs designed to set you on your way to the kind of career youve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

Asa Customer ServiceRepresentative, you will:

– Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs).
– Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that arenon-standard/unstructuredand require some clarification or conceptual thinking.
– Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
– Maintain broad knowledge of client products and/or services.
– Track, document and retrieve information in call tracking database.
– Deliver expert customer experienceswith a smile.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for ourCustomer Service Representativerole include:

– High school diploma with six plus months of customer service experience preferred.
– Seeking English and Bilingual Spanish/English speaking representatives.
– Courteous with strong customer service orientation.
– Ability to effectively communicate in chat and verbal skills.
– Strong computer navigation skills and PC Knowledge.
– Ability to multi-task and work in a high stress level environment.
– Tolerance for repetitive work in a fast-paced, high production work environment.
– Ability to work as a team member as well as independently.
– Must reside in the United States or have a valid U.S. address for residence

WHATS IN IT FOR YOU

One of our companys Culture Beliefs says, We champion our people. Thats why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And well invest in YOU to aid in your career path and in your personal development. In this role, youll also be provided with:

– Paid training and performance based incenti es
– performance-based incentives
– Lucrative employee referral bonus opportunities
– Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals,LGBTQPride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
– 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
– Health and wellness programs with trained partners to help promote a healthy you
– Mentorship programs that support your rewarding career journey
– A modern, state-of-the-art office setting with advanced technologies and a great team
– Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
– Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
– A range of other perks and benefits

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their employer of choice.

Location:

USA, Laredo, TX

Language Requirements:

English

Time Type:

Full time

?Physical and Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the[Job Applicant Privacy Notice for California Residents](https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/){target=”blank”}

Eligibility to Work:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position.Must residein the United States or have a valid U.S. address for residence.

Where Job May be Performed:

Currently, this position may be performed only in the states listed[here](https://jobs.concentrix.com/global/en/advisor-positions){target=”blank”}.

Concentrix is an EqualOpportunity/AffirmativeAction Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the followingwebsites:

[English](https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12.pdf){target=”blank”}

[Spanish](https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRightsSp6.12.pdf){target=”blank”}

To request a reasonable accommodation please click[here](https://jobs.concentrix.com/global/en/reasonable-accomodation){target=”blank”}.

If you wish to review the Affirmative Action Plan, please click[here](https://jobs.concentrix.com/global/en/affirmative-action){target=”blank”}.