Regional Operations Supervisor

Regional Operations Supervisor

Oak Hill, TX, US, 78736

PHYSICAL OFFICE LOCATION: , Oak Hill, TX 78736

$51.07/hr. Minimum Starting Base Pay KPI Bonuses Competitive Benefits

Qualifications may warrant greater starting base pay within the full pay range. Individual base pay is determined by experience, job-related skills, and relevant education or training.

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Position Summary:

This position is responsible for supervising employees in the Construction and/or Service Departments.

Essential Duties and Responsibilities:

Responsible for construction and maintenance of overhead and underground lines

Maintain construction standards and acceptable specifications

Manage fleet and equipment maintenance

Lead and/or monitor job briefings and tail board meetings

Approve purchasing invoices, work orders and focus on efficiency and cost controls

Maintain a safe and reliable system for members and the general public

Maintain and promote a safe work environment for employees

Manage construction project completion

Participate in emergency restoration and call-out duty

Update the UC mapping system

Participate in the process for damage claims

Recommend and approve purchases and invoices

Resolve customer complaints and answer customers questions regarding department management policies and procedures

Supervise the work of office, administrative or customer service employees to ensure adherence to quality standards, deadlines and proper procedures, correcting errors or problems

Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes

Implement corporate and departmental policies, procedures and service standards in conjunction with management

Discuss job performance problems with employees to identify causes and issues and work to resolve problems

Teach and instruct employees in job duties and company policies or arrange for training to be provided

Evaluate employees job performance and conformance to regulations and recommend appropriate personnel action

Recruit, instruct and supervise subordinates

Interpret and communicate work procedures and company policies to staff

Develop and review operating procedures

Develop and manage department budget

Establish work priorities and activities

Recommend promotions, transfers, hires and other disciplinary action

Establish metrics and prepare monthly reports

Coordinate activities with other departments

Conduct and participate in safety meetings

Maintain the security of confidential information

Stay abreast of advances in technology

Knowledge, Skills and Abilities:

Knowledge of business and management principles including strategic planning, resource allocation, leadership techniques and budgeting

Knowledge of using computer systems, which may include setting up and using hardware and software programs, entering data or processing information

Knowledge of principles and processes for providing customer service

Knowledge of principles of electricity, safety practices and codes

Knowledge of electric power industry construction standards

Knowledge of voltage testing equipment

Skilled in monitoring and managing performance

Skilled in establishing and communicating performance expectations and metrics

Skilled in time management

Skilled in prioritizing and managing changing priorities

Skilled in anticipating, identifying, analyzing and resolving conflict and problems

Ability to communicate effectively verbally and in writing

Ability to listen and understand information verbally and in writing

Ability to teach employees to set up and disseminate information from various types of voltage testing equipment

Ability to train and teach employees the art of troubleshooting and the safe, timely manner of power restoration; including substation, distribution lines and residential lines

M Minimum Qualifications – (Education, Experience, Certification, & Licensure):

High School Diploma or equivalent

Five years as a Lineworker Apprentice 4 or Journeyworker

Two years of leadership experience

Valid Texas Class A CDL

DOL Certified Journeyworker Preferred

Position Open Until Filled

Pedernales Electric Cooperative is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, protected Veteran status, age, or any other characteristic protected by law.

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