Front Office Float

Overview

Rocky Mountain Cancer Centers, Colorados largest and most comprehensive
provider of cancer care has an exciting opportunity for an experienced Front
Office Float in Centennial.

We realize that it sounds cliche but it is true – taking care of cancer
patients is a calling. Its much more than a job. Each of us has a unique
story that brought us to Rocky Mountain Cancer Centers (RMCC), but those
stories usually share common themes of care, compassion, and commitment.

No matter the role each RMCC team member serves in, the goal is the same:
to provide the best care possible for each and every one of our patients.
Whether we are a nurse holding our patients hand, or a scheduler on the
phone finding an appointment that fits into a patients schedule, we are
deeply connected to our patients and do what we can to help.
Responsibilities

This position will cover all front office duties to include scheduling,
reception, operator, and Patient Financial Counselor.

Scheduler:
Schedules new patients, patient referrals and returning patients in computer
system in accordance with physician and/or office guidelines. For new and or
referred patients, sets up in system with appropriate documentation and
coding. Cancels/reschedules appointments according to physician schedule
changes; notifies appropriate clinic personnel.
Obtains and enters all insurance authorization, and correspondence relating
to referrals in patients charts and/or electronic medical records (EMR).
Collects co-pays, deductible and other out of pocket amounts at time of visit.
Arranges for patients to have financial counseling as needed.
Demonstrates an understanding of patient confidentiality to protect the
patient and clinic/practice.
Follows policies and procedures to contribute to the efficiency of the front
office. Covers for other front office functions as requested.
May schedule outpatient appointments/testing/surgeries and hospital
admissions upon request. Obtains necessary pre-certification as required.
May communicate to patient about surgeries or tests being scheduled and
potential prep work needed, inquiring about test specifics from necessary
parties and gathering patient information as needed.
Receptionist/Operator:
Greet patients and visitors, acting as a support and resource during their
time in the front office
Obtain all appropriate forms, insurance cards, and identification cards
and audit for completeness
Update patient demographic and insurance information and ensure proper
referrals are in place
Work closely with the Patient Financial Counselor to collect co-pays,
deductibles and other out of pocket fees at the time of visit
Support the document control function by scanning and attaching documents into
the electronic medical record
Demonstrate an understanding of patient confidentiality to protect the patient
and clinic
Follow policies and procedures to contribute to the efficiency of the front
office
Answer incoming calls and route as appropriate
Patient Financial Counselor:
Ensure all insurance, demographic, and eligibility information is obtained
and entered into the system in an accurate manner.
Perform insurance verification process on all third party payers.
Obtain initial and subsequent pre-authorization for services and surgeries.
Re-verify benefits and obtains authorization and/or referral after treatment
plan has been discussed, prior to initiation of treatment. Ensure
appropriate signatures are obtained on all necessary forms.
Utilize the Summary of Patient Reimbursement and Liability form and obtains
appropriate approvals as required.
Perform financial counseling process on all patients prior to treatment,
which includes patient financial obligations, billing practices and
establishing payment arrangements.
Salary Range: $19.00-$24.00
Pay is based on several factors including but not limited to education, work
experience, certification, etc. As of the date o this posting, in
addition to your salary, RMCC offers the following benefits for this
position, subject to eligibility requirements: Health, dental, and
vision plans; wellness program; health savings account; flexible
spending accounts; 401(k) retirement plan; life insurance,
short-term disability insurance; long-term disability insurance, Employee
Assistance Program; PTO, holiday pay, tuition reimbursement, and
employee paid critical illness and accident insurance.
Qualifications

High School diploma or equivalent required.
Position requires at least 3 year office experience, medical office required.
Have excellent communication skills, written and verbal. Proficiency with
computer systems a requirement. Microsoft (Outlook, Word, and Excel) a plus.
Experience working in a practice management system with insurance forms and
appointment scheduling preferred
Excellent communication skills, written and verbal. Must be comfortable
communicating with medical professionals as an integral part of the care team
High level organization, attention to detail and prioritizing required
All qualified candidates are required to pass a background check and
non-federal drug test (which excludes marijuana) post offer of employment
and prior to hire.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be
met by an employee to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. Work may require sitting for
long periods of time; also stooping, bending and stretching for files and