Mgr, Video Operations

This position is eligible for our Hybrid Work Policy. Eligible employees can
work from home up to one day each week.

JOB SCOPE

Responsible for the deployment, operation and restoration of video products
and solutions. Drive strategic direction and management of the video
operations staff across various platforms, in various locations, with
varying degrees of technology. Deploy and ensure consistent, structured and
disciplined practices to ensure stable product delivery consistent with
company initiatives and expectations. Support Regional and market operations
to ensure unparalleled customer experience.

DUTIES AND RESPONSIBILITIES
Lead Video Operations such as video distribution, conditional access,
SDV, VOD, CDN and video CPE devices to ensure optimal performance
Lead an innovative, collaborative work team to produce exceptional results
delivering the customer experience.
Direct quality control programs for video operations and ensure consistent
operational procedures
Assist in management and execution of products and projects driven by video
product and engineering
Research issue and resolution of action items as needed and directed by
Charter
Oversee lifecycle management of field hardware and software
Ensure that all engineers have an active development plan and are progressing
in their skill sets.
Ensure effective outage management and drive issues to root cause
Ensure adherence to company TQA policies.

BASIC / MINIMUM QUALIFICATIONS
Bachelors Degree in Computer Science, Network Management, Information
Systems, Electrical Engineering or related field, or equivalent work
experience
Minimum three (3) years of Engineering management experience
Minimum five (5) years of Experience in Video Control and Distribution Systems
Must be able to work the following shift: Monday thru Thursday from 6AM – 5PM
REQUIRED QUALIFICATIONS
Ability to read, write and speak the English language to communicate with
employees, customers, suppliers, in person, on the phone, and by
written communications in a clear, straight-forward, and professional manner
Ability to use personal computer and software applications
Knowledge of company products and services
Strong ability to handle multiple projects and tasks
Ability to supervise and motivate others
Strong ability to work with internal/external clients, various operation
support groups, vendors, carriers and utilize all network tools and
resources to resolve the majority of trouble tickets assigned.
Strong knowledge of Video Solutions
Strong knowledge of Conditional Access Systems, DAC, DNCS, DCAS
Strong knowledge of VOD, SDV and CDN architectures and operations
Strong knowledge of MPEG2, MPEG4, transcoding, & other related technologies
Strong knowledge of IP Video Delivery solutions
Strong knowledge of Federal Communications Commission regulations and
reporting compliance
Working knowledge of IP Multi-cast
Strong knowledge/operational background as either a team member of another
Operations Center, NOC or Computer Operator
Strong knowledge of LAN/WAN design and operations
Strong knowledge of HFC networks
WORKING CONDITIONS
Office Environment
May work in Network Lab environment or 24X7 Network Operations environment
Occasional travel as required
EVD505-VIDEO 2024-41909 2024

Here, employees dont just have jobs, they build careers. Thats why
we believe in offering a comprehensive pay and benefits package that rewards
employees for their contributions to our success, supports all aspects of
their well-being, and delivers real value at every stage of life.

A qualified applicants criminal history, if any, will be considered in
a manner consistent with applicable laws, including local ordinances.

This job posting will remain open until 2024-10-25 11:56 AM (UTC) and
will be extended if necessary.

The base pay for this position generally is between $98,900.00 and
$175,300.00. The actual compensation offered will carefu ly consider a
wide range of factors, including your skills, qualifications,
experience, and location. We comply with local wage minimums and also,
certain positions are eligible for additional forms of other incentive-based
compensation such as bonuses.

Get to Know Us Charter Communications is known in the United States by our
Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice,
Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join
us, youre joining a strong community of more than 100,000 individuals
working together to serve nearly 32 million customers in 41 states and keep
them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here Were committed to growing a workforce that
reflects our communities, and providing equal opportunities for employment
and advancement. Learn about our inclusive culture.

EOE, including disability/vets