Manager, IT ERP

General Purpose:

The Manager, Information Technology (IT( Enterprise Resource Planning
(ERP) is responsible for managing IT enterprise resources and planning for
the entire organization, including data collection and warehousing,
customer relationship management (CRM) customization (Dynamics 365),
reporting, backend integrations (including marketing automation), and
overall back-end business support.

Essential Functions:

Plans, manages, and executes organization-wide IT enterprise and
business support projects.
Manages the development of procedures to ensure the integrity of enterprise
technical resources, reporting, and databases.
Ensures external/internal regulations and policies governing data
management are met, including regulations concerning security, audit and
privacy.
Manages the troubleshooting of application software and database problems on
a timely basis.
Works with end-users to analyze, design, construct, and implement
small applications in support of regular business operations, documents
applications and provides cross-functional training as needed.
Works with end users on all functional modules to translate business
needs/requirements for upgrades and enhancements and assists in development
of training materials.
Acts as liaison between stakeholders and IT staff for resource allocation
and completion of interdepartmental projects.
Works with business stakeholders to define and create internal business
intelligence reporting through SQL Server Reporting Services (SSRS) and
PowerBI platforms and translates existing reports to new technologies to
maintain consistency with historic reporting.
Maintains timelines for project completion, including meeting intermediate
timelines for multiple projects, and ensures all new projects are
completed, tested, and deployed according to timelines.
Works with project leads to perform testing, and complete testing to
ensure minimal bugs in production releases.
Manages comprehensive quality assurance (QA) across a variety of
electronic platforms.
Works with the IT Director to develop action plans for the coordination of
available resources (MGMA staff, MGMA members, outside contractors,
and temporary personnel).
Responds to new and unplanned initiatives required to fulfill MGMA Strategic
Plans.
Fosters an environment where IT staff can work across teams to deliver
analytics, tools, and resources for data access necessary to support
business needs and decision-making processes.
Other duties as required and necessary to ensure the success of the
organization.

Supervisory duties:
Directly manages IT staff in accordance with the organizations policies
and applicable laws. Responsibilities include interviewing, hiring, and
training employees, planning, assigning and directing work including goal
and direction setting, appraising performance, rewarding and disciplining
employees, addressing complaints and resolving problems.

Qualifications

Knowledge, skills and abilities:
Ability to consistently promote, support, work, and act in a manner in
support of MGMAs mission, vision and values.
Strong operational background, excellent client and project management
skills, proven ability to contribute to leading a team, and ability to
lead projects and teams.
Ability to facilitate effective communications, building productive
working relationships both internally and externally, engaging people in
participative planning and customizing the communication method for the
individual and the situation.
Strong experience with understanding business needs and documenting
requirements to aid in the process of backend technical solution and feature
development.
Subject matter expert for entire suite of backend enterprise resources,
software, and data reporting and collection.
Strong experience with using standard and agile life-cycle methodologies.
Project management experienc relevant to implementing IT projects,
leading project teams, and managing custom integration projects.
Ability to manage a dynamic staff and work collaboratively in a fast-paced
environment.
Experience in data management and reporting, CRM (Dynamics 365),
software implementation and integration, and a variety of business systems.
Ability to think analytically and evaluate user needs to create the highest
quality solutions and resources.
Strong communication and problem-solving skills required for
organization-wide project facilitation and management.
Excellent analytical skills and strong quantitative skills.

Education:
Bachelors degree in Management Information Systems (MIS), Computer
Science, Mathematics, Marketing, IT, or related field is required.

Experience:
Five (5) of more years of experience developing enterprise-wide
solutions and managing technical projects required.
Four (4) or more years of experience developing and/or using business
intelligence reports is required.
Understanding of relational databases, strong excel skills, SQL
experience is preferred.
At least one (1) year as a supervisor or team lead is preferred.