Senior Manager, Member Engagement

General Purpose:

The Sr. Manager of Member Engagement collaborates with the Membership Team and
key stakeholders across the enterprise to drive member acquisition and
retention at both the national and state levels through the development,
operational oversight and ongoing assessment of member benefit and engagement
programs. This individual is responsible for the development and tracking of
key performance indicators (KPIs) and metrics to measure member engagement
with MGMA products, benefits and programs and use the data to consistently
evaluate the level of member engagement and corresponding value of each. This
individual is responsible for member engagement reporting and providing
data-driven recommendations for improvements to products, benefits and
programs to drive increased engagement and meet membership growth and
retention
The Sr. Manager, Member Engagement is responsible for the operational
oversight of the MGMA state associations (Partner Affiliate and Chapter)
and building relationships with key stakeholders that will help facilitate
success of the state organizations, build a collaborative working
relationship between the national and state organizations and provide a
compelling value proposition to members at both levels.

Essential Functions:
National & State Engagement Strategy
Partner with the Data Solutions Director and staff to launch new data member
benefit products and services for State Members and increase survey
participation.
Collaborate with marketing department, state affiliates and chapters to
create and monitor a successful dual membership program from onboarding to
renewal.
Promote and provide career center microsites to state affiliates and
chapters and work closely with state staff to effectively market
opportunities.
Collaborate with Director, Member Engagement to strengthen the
relationship between National MGMA and State MGMAs,
Work with Member Engagement Manager and Sr. Manager, Digital Events to
plan State Affiliate and Chapter Forum.
Work with Member Engagement Manager and Member Engagement Specialist on
quarterly town hall calls with State Affiliates to focus on updates from
national, state sharing and relationship building.
Identify and implement new opportunities to improve processes,
communication and collaboration between MGMA and state associations.
Create and manage KPIs to track and measure Engagement with MGMA products,
benefits and programs.
Along with Director, Member Engagement, collaborate with stakeholders in
key areas to create KPIs
Partner with Finance/Analytics staff to expand member engagement dashboard
measurements.
Report metrics to key stakeholders on a quarterly basis and make
recommendations to increase engagement.
Work with marketing and staff to increase engagement in measured areas.
Other duties as required and necessary to ensure the success of the
organization.

Supervisory duties:
Directly manages member engagement team members in accordance with the
organizations policies and applicable laws. Responsibilities include
interviewing, hiring, and training employees, planning, assigning,
and directing work including goal setting, appraising performance,
rewarding, and disciplining employees, addressing complaints, and
resolving pro

Knowledge, skills and abilities:
Ability to collaborate with staff complex projects and programs.
Ability to direct and oversee programs from beginning to end with several
aspects and key stakeholders.
Relationship building skills to achieve enterprise goals.
Excellent organizational, project management, written and oral
communication, customer service and problem-solving skills.
Creative and strategic thinking with ability to think about the big picture
and execute tactically.
Ability to facilitate effective communications, building productive
working relationships both internally and externally, engaging people in
par icipative planning and customizing the communication method for the
individual and the situation.
Customer-service oriented with ability to build and maintain positive
relationships through different communication channels.
Organized, efficient and able to communicate effectively verbally and in
writing
Public speaking skills and ability to communicate effectively.
Supervise a team to encourage internal collaboration, growth and
achievement of goals.

Education:
A Bachelors degree in Non-Profit or Association Management, Volunteer
Management, Business Administration, Communications or related field is
require

Experience
Five (5) or more years of professional experience in a member
association environment or similar is required.
At least one (1) year as a supervisor or team lead in a member
organization is preferred.
Previous work in the Healthcare industry is preferred.

An equivalent combination of education and experience may be substituted on a
year for year basis.

Additional Requirements/Licenses
Must have reliable transportation.
Must live in Denver or the surrounding areas and be able to commute to the