Sales Support Associate III

BASE PAY RANGE $15.00 TO $16.25 Hourly

Coach is a global fashion house founded in New York in 1941. Inspired by the
vision of Creative Director Stuart Vevers and the inclusive and courageous
spirit of our hometown, we make beautiful things, crafted to last-for you
to be yourself in.
Coach is part of the Tapestry portfolio – a global house of brands committed
to stretching whats possible.
A member of the Tapestry family, we are part of a global house of brands
that has unwavering optimism and is committed to being innovative and wholly
inclusive. VisitOur People page to learn more about Tapestrys commitment to
equity, inclusion, and diversity.

The Sales Support Associate role is an integral part of the stores overall
success and efficiency; demanding direct attention to our brand commitment
when servicing our customers. Leaving a lasting impression on our customers
through friendly, efficient interactions at our cash wrap and a
well-maintained sales floor. Accurate and effective work, supporting the
flow of product from the moment of receipt through the point of sale is
essential to this role.

Sample of tasks required of role:

CASH WRAP:

Greeting the customer with a smile and with eye contact and offering your name

Interact genuinely and naturally with the customer

Read cues and determine customers needs

Conduct email/name capture, where permitted by law

Maintain accuracy when operating POS

Maintain cash wrap organization and cleanliness

Suggest multiple add-ons and sell gift cards

Maintain cash and POS media accurately and in compliance with Coach policy

Create lasting impression by genuinely thanking customer and provide reason to
return

Represent Coach brand appropriately

STOCKROOM / WAREHOUSE:

Receive shipment and transfers

Notify Store Management when new product arrives

Scan cartons/transfers, verifying store information is correct

Communicate all discrepancies to Store Management

Process shipment/transfers according to Coach standards and timeframes

Organize and clean stock room daily; to include offsite / remote warehouse
as applicable

Shift/organize product in the stockroom; react to sell through and make
room for new product

Manage stock levels/product ownership in back-of-house and sales floor

Prepare and conduct regular cycle counts, as directed

Participate in store physical inventory counts, as scheduled

Maintain Company Loss Prevention standards

SALES FLOOR:

Regularly analyze sales floor to assess replenishment needs

Replenish sales floor/assigned zone

React to sell through and execute visual merchandising needs.

Support sales floor activities, as directed

Effectively communicate information pertaining to price points,
features/benefits, color and stock availability to multiple customers

Respond to customer requests confidently; partner with sales team or Store
Management, when needed

Upkeep housekeeping standards

Competencies required:

Drive For Results: Can be counted on to exceed goals successfully. Is
consistently one of the top performers. Very bottom line oriented. Steadfastly
pushes self and others for results.

Customer Focus: Is dedicated to meeting the expectations… For full info
follow application link.

Tapestry, Inc. is an equal opportunity and affirmative action employer and