Inside Sales & Service Representative – 7102

Hajoca Corporation is one of the countrys largest privately-held wholesale
distributors of plumbing, heating & cooling, and industrial supplies.
Founded in 1858, Hajoca is a company based on the principles of
“Service, Integrity, Reliability,” and on relationships of trust and
support with teammates, customers, and suppliers. Throughout its
history, Hajoca has played an active role in shaping advances in plumbing.
However, we attribute our success to two simple truths; a unique business
philosophy and talented people. Hajoca is all about the people, who give us
our advantage, and who will guide us successfully into the future.

Although Hajoca is a large company, we work in a decentralized environment
where each of our locations, called Profit Centers (PCs), is run by
the Profit Center Manager as if it were their own small business. A typical
Profit Center is the heart of our business and consists of a warehouse,
counter, sales office, and (sometimes) a showroom. Our PCs conduct
business under unique trade names and offer a customized business approach,
honoring whats special about each local marketplace.

Dahl is one of those trade names and is looking for a Inside Sales & Service
Representative at their Boulder, CO location .

Pay for Inside Sales & Service Representative is between $20.00 and
$24.00 per hour at this location. Application Deadline: 12/8/2024

Do you take pride in providing an excellent customer experience? Are you
outgoing, knowledgeable, and service-oriented? Do you have the
determination to close sales and build lasting relationships with new and
existing customers? If so, wed like you to join our team as an Inside
Sales & Service Representative.

About the Role:

You will:

Meet or exceed the sales targets established by your Manager.
Work with the Profit Center Manager to establish revenue and margin targets.
Accurately process Sales Orders and Bids generated through telephone sales
transactions.
Assist customers who pick up their order at our Profit Center.

Find innovative ways to grow sales with existing customers and become their
trusted advisor.
Generate sales leads that develop into new customers.
Identify opportunities for value-added services and articulate our solutions.
Investigate and resolve customer problems, address pricing deductions and
material returns timely and in accordance with Company policy and procedure,
and follow up to ensure resolution and customer satisfaction.
Support Counter and Outside Sales activities and all Profit Center activities
as part of our Profit Center team.

Communicate to the Profit Center Manager and Credit Manager any changes in a
customers business that might cause a credit risk.
Successfully complete required safety and compliance training programs as
assigned.
Perform other reasonably related duties as assigned by immediate supervisor
and other management as required.

About You:

1 year of experience in customer service or inside sales; contractor sales
preferred.
Valid Drivers License
Knowledge of products sold in the Profit Center preferred.

Our ideal candidate will also:

Effectively use Microsoft Office software (Outlook, Word, Excel) to
communicate via email, to maintain weekly sales plans, call reports, and
customer contact files, and to analyze customer data.

Demonstrate outstanding customer service, telephone/verbal
communication, and generous listening skills.
Demonstrate product knowledge to answer customer questions and identify
opportunities to upsell or cross sell.
Build influential relationships and trust with customers and vendors through
open and interactive communication.
Be able to ask probing questions to understand customer needs, overcome
objections by recommending profitable solutions, explain our value-added
services, and ask for the order and close the sale.
Be able to build positive working relationships and inspire teamwork with
co-workers.

Be able to learn and operate the computer related systems used to process
orders.
Be able to learn to operate warehouse material-handling equipment.
Read, write, speak, and understand English.
Be able to add, subtract, multiply, and divide, using whole numbers,
common fractions, and decimals.

The benefits of working with us:

Our culture is well-suited for exceptional people who use their talents to
drive business and want to share in the financial success their efforts yield.
In addition to a competitive starting wage, we offer a Profit-Sharing
Program that provides each team member with an opportunity to earn a direct
share of the profits on an annual basis. In addition to our generous
compensation package, Hajoca also offers:

Full-time benefits (for team members working 30 or more hours per week):