Claims Manager – CO/NM

Our purpose, commitment to the
future, and formula for growth is to champion the safety, empowerment,
and development of our employees. We strive to be The Preferred Source of
quality sand, rock, landscape products, ready-mixed concrete,
asphalt, paving and construction services. We succeed as a team by embracing
integrity, mutual respect, innovation, service, sustainability, and
financial strength.

Position Overview

The Claims Manager is responsible for the oversight of all claim processing
and management activities. This position serves as the primary point of
contact between the company and our customers, and provides guidance and
support to ensure timely, accurate, and efficient claim processing.

Salary ranges from $65,400 to $72,600, based on experience.

Key Responsibilities (Essential Duties and Functions)
Workers Compensation Claims, Auto Liability Claims, General Liability
Claims & Windshield Claims
Work with line of business managers and insurance adjusters to ensure claims
are managed successfully.
Oversight and Management of administrative claims processes
Reporting & record maintenance for governmental agencies.
Assist our legal team with obtaining documentation and working with them to
help mitigate/manage any claims that require legal assistance.
Assist with other duties as necessary.

Qualifications

To perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skills, and/or ability required.
Reasonable accommodations may be made to enable individuals with disability to
perform the essential functions.

Education/Experience

High school diploma or general education degree (GED) required.

Work Requirements

Advanced knowledge of Microsoft office suite (Word, Excel, PowerPoint,
Outlook) is necessary.

Knowledge/Skill Requirements

Ability to read and comprehend simple instructions, short correspondence,
and memos. Ability to write correspondence. Ability to effectively present
information in one on one and small group situations to customers,
clients, and other employees of the organization.
Ability to add, subtract, multiple and divide in all units of measure,
using whole numbers, common fractions, and decimals. Ability to compute
rate, percent, land to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out detailed written or
oral instructions.
Ability to work well with others in a group or one on one setting.
To perform this job successfully, an individual should be able to type and
use keyboards accurately and have a strong working knowledge of Database
software.
Excellent customer service skills.

Key Competencies

Customer Service – Manages difficult or emotional customer situations;
Responds promptly to needs.
Teamwork – Contributes to building a positive team spirit.
Judgment – Exhibits sound and accurate judgment.
Planning/Organizing – Uses time efficiently, organizes files and work well.
Professionalism – Approaches others in a tactful manner; Reacts well under
pressure; Accepts responsibility for own actions.
Safety and Security – Observes safety and security procedures; Determines
appropriate action beyond guidelines; Reports potentially unsafe behaviors
and conditions; Uses equipment and materials properly.
Adaptability – Adapts to changes in the work environment; Changes approach
or method to best fit the situation; Able to deal with frequent change,
delays, or unexpected events.
Attendance/Punctuality – Is consistently at work and on time.
Dependability – Follows instructions, responds to management direction;
Commits to long hours of work when necessary to reach goals.
Initiative – Asks for and offers help when needed; able to consistently work
independently.
Innovation – Generates suggestions for improving work.
Quality – Demonstrates accuracy and thoroughness; Look for ways to improve
and promote quality; Applies feedback to improve performance.
Confidentiality – must maintain a professional approach to maintaining
confidentiality with regard to record keeping, medical records, and
sensitive personal information.

Physical Requirements

The physical demands described here are representative of those that must be
met by an employee to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required
to sit, talk, or hear. The employee is frequently required to sit,
climb, and use hands to handle or feel. The employee is frequently required
to stand, walk, crawl, kneel, bend, and reach with hands and arms