Representative – Airport Operations Training Quality Control (Hybrid)

Description

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run “Business Resource Group” communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we offer more than jobs, we build careers. Our HR team is passionate about growing our diverse, inclusive, and equitable workplace where everyone can thrive. We empower our team members to pursue unique career paths, promote a culture where all employees feel included and empowered to a make a measurable difference in our success, and value the achievements and advancement of our diverse workforce. Join our team and chart your own uniquely United career journey!

Key Responsibilities:

The AO Training QC team evaluates and ensures training designed and delivered for Airport Operations is effective and compliant. This includes training programs for internal United as well as Business Partners, Ground Handlers and United Express.

Responsible for planning, developing, implementing and maintaining audit programs to identify and assess risk in training compliance for Airport Operation employees

Conduct audits of training business processes to optimize training effectiveness

Communicates, both written and verbally, audit objectives, testing progress, and results

Partner with AO Learning team and stakeholders to manage corrective action plans and process improvements

Leverage data and other technology to help streamline audits and draw conclusions

Work as a trusted partner and maintain productive relationships with AO Learning team and stakeholders

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table.

Qualifications

What’s needed to succeed (Minimum Qualifications):

0-1 year experience in quality control, Airport Operations or related work

Ability to understand training programs, from design to delivery to record keeping

Strong problem-solving and communication skills, written and verbal

Project management skills

Ability to build relationships

Familiarity with auditing principles and how to assess risk

Ability to travel domestically or internationally, up to 50%

Must be legally authorized to work in the United States for any employer without sponsorship

Successful completion of interview required to meet job qualification

Reliable, punctual attendance is an essential function of the position

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT