Field Retrieval Ops Manager – Remote

Opportunities with Episource, part of the Optum family of businesses. Join a premier provider of risk adjustment services, software and solutions that’s fueling innovation in the health care industry. Start a rewarding career where your work will empower health plans and medical groups with comprehensive end-to-end solutions designed to navigate health care efficiently. Our culture is rooted in innovation, encouraging our team to stay curious and engaged. By joining us, you become part of a global, remote/hybrid-friendly team dedicated to bridging health care gaps with a strong sense of social responsibility. At Episource, we are enriching lives, including those of our team members through Caring. Connecting. Growing together.

The Manager, Field Retrieval is responsible for the efficient and effective management of the record retrieval process. This position will execute all workflows required to retrieve medical records for our retrieval business. This role encompasses strategic workforce planning, oversight of field logistics, and driving staff productivity to meet organizational goals. The ideal candidate will possess a solid blend of operational expertise, leadership skills, and a data-driven approach to problem-solving.

The Manager, Field Retrieval will maintain current knowledge and development trends in the medical records retrieval industry and lead implementation of innovative solutions in the field retrieval operations. The role will collaborate with other Episource medical records retrieval functional groups to develop, implement and maintain solutions and services that meet client requirements and Episource commitments.

You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

Manage all field retrieval operations including all workforce, field logistics, productivity and provider engagement support management. Includes the necessary tracking and reporting at each stage of the process

Lead day to day operations of all field record retrieval and associated functions

Develop and track key KPIs across field operations to track strategic goals, milestones and accomplishments

Manage workforce planning and forecast staffing levels to meet service and productivity goals

Manage vendor relationships to facilitate collaboration and proactively identify opportunities and solutions with mutually agreeable impact and benefits

Analyze operational data to identify bottlenecks and implement process improvements

Work with cross-functional stakeholders to implement solutions to drive improvements in operational quality and efficiency

Author, manage, and deliver executive level reporting, including weekly, monthly, quarterly status reports

Conduct performance evaluations that are timely and constructive

Manage workflow and training new hires

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

4 years of relevant work experience in healthcare IT, management consulting, business operations or related field

2 years of experience rolling out process implementation

Experience working in a remote position

Experience delivering metrics and performance to senior leadership

Leadership experience with responsibilities for forecasting, scheduling and KPI development for direct reports

Proven solid understanding of operations, effective operations management and improvement methodologies

Proficient in MS Office with solid Excel skills (pivot tables, v-lookups)

Proven ability to be a strategic thinker with ability to structure, analyze and present complex ideas and data, as well as resolve complex problems in a simplified format

Proven ability to influence senior stakeholders (across different geographies) and communicate well at all levels

Proven ability to make decisions under a high-pressure environment and reacts well to challenges

Ability to travel up to 15%-20%

Preferred Qualifications:

Managerial or Supervisory experience in medical record retrieval industry

Formal leadership experience with direct reports

Salesforce CRM

Experience leading a remote team

All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

California, Colorado, Connecticut, Hawaii, Nevada, New York, New Jersey, Rhode Island, Washington or Washington, D.C. Residents Only: The salary range for this role is $70,200 to $137,800 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.