Manager, Platform & Gen AI Strategic Operations

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Gen AI Product Strategy & Operation Manager

ServiceNow is the AI platform for business transformation. We have been and continue to be augmenting our best-in-class Platform with AI and Gen AI functionalities.

As a key member of the Platform Strategic Operations team, you will contribute to a user-centered Gen AI product strategy that dials into our customers needs and product specificities and also supports key operating decisions in cooperation with our cross-functional partners.

Roles in our organization are multi-faceted: they include components of product strategy (understanding the industry, supporting high-stakes partnerships and ad-hoc product initiatives), operations (hiring, budgeting, tracking key metrics), and stakeholder management (cross-functional engagement with product, engineering, finance, etc.)

Description

Work cross-functionally with product, engineering, design, and other teams across the organization to ensure we push the accelerator on our Gen AI products

Model business initiatives and lead competitive intelligence activities leveraging key metrics: revenue, customers, costs, investments, industry trends, roadmap

Help run operational cadences (e.g., Quarterly Product Reviews, Annual Planning, etc.) and support alignment between Product leaders and all stakeholders (C-Level, other functions)

Develop market and strategic analysis, working with leadership and the Product Management team (e.g., market sizing, buy/build/partner assessment, competitive strategy).

Manage Gen AI initiatives that drive growth and operational excellence across our portfolio, in partnership with stakeholders

Support initiatives that drive growth and operational excellence for STEP’s portfolio, in partnership with stakeholders

What it takes to be successful in this role

Education: MBA or Masters degree in a Management, Technical, or Engineering field.

2 years post-MBA with some experience at a top management consulting firm, private equity, investment bank, or strategy & operations at a technology company (or similar)

Experience working for or with established enterprise tech companies. Work experience in product development, technical strategy, and product ops functions is a plus

Expertise and/or strong interest in the enterprise software/ SaaS industry, ideally in the AI / Gen AI space

Effective communicator both verbally and in writing; comfortable in business and technical discussions

Track record of leading cross-functional projects, building trusting relationships, and influencing others

Collaborative team player who is also an independent thinker

Self-starter who thrives and can multitask in fast-paced, often ambiguous environments

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $119,300 – $208,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) .

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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