Analyst, HR Services

Job Description

Do you love supporting employees and finding answers to complex problems? Our dynamic HR Services Team would love to meet you!

In this role, you will support the system administration of Human Resources customer support ticketing system, Oracle Service Cloud. This is a key role in our team that will design, develop, and implement creative solutions to improve system functionality, the customer support experience, and operational excellence. You will analyze complex, confidential, and time sensitive data. You will be looking for system problem trends, and seeking opportunities for process and system improvement. You will need to collaborate across multiple business functions, as well as globally to ensure team success. Other primary responsibilities will include data analysis, training and executive presentations and updates -, project management, and customer service. You will have the opportunity to work and collaborate globally, standardizing, simplifying and automating HR operational processes and services.

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Responsibilities

Please note: The HR Services teams works a hybrid schedule and the team is in the office in Rocklin, CA on Tuesdays, Wednesdays and Thursdays each week. Only candidates local to the Rocklin, CA area will be considered.

Responsibilities

You will partner with management and other key collaborators to process complex, confidential, and time sensitive data

You will make recommendations, participate in UAT testing, implement systems and process improvements

You will drive tasks to completion

You will contribute independently on a variety of processes, with some assistance and normally receive general instructions on routine work

You will work on problems of moderate scope where analysis of situations or data requires a review of a variety of factors

You exercise judgment within defined procedures and practices to determine appropriate action

You will develop professional expertise, and apply company policies and procedures to resolve a variety of issues

You will assist others using your own expertise

You will perform additional related tasks and duties as needed

You possess process improvement, training, communication and project management skills

You have excellent problem solving, critical thinking, and analytical skills

You are comfortable with full Microsoft office suite, HCM, and other Oracle Cloud applications

You have a high attention to detail and the patience to pursue data anomalies that most of us miss

You have strong internal client facing skills with a flexible communication style and the ability to communicate complex concepts and analytics in a structured manner

You are passionate about trouble shooting data issues to identify strategic solutions

You believe that no jobs are too big; no problems are too complex

You can communicate effectively – directly and succinctly – across cubicles, organizational boundaries and cultures

You volunteer – for new experiences, learning opportunities and to help others

You contribute and may lead process improvement ideas and innovation

You have 2 years of experience working in a data intensive environment, preferably in human resources, where data entry, record auditing and report generation are daily tasks of your role

Bachelor’s degree strongly preferred.

Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. Strong knowledge of Oracle applications, HRMS functionality, set-up tables, table structures, PL/SQL, and Microsoft applications such as Excel. 2 to 3 years Oracle Applications experience. Problem solving skills and strong analytical skills. Good oral and written communication skills. Ability to manage vast amount of data efficiently. Typical experience 2-5 years.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40 years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling 1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Which includes being a United States Affirmative Action Employer