Public Safety & Security Manager

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About the BSO Founded in 1881, the Boston Symphony Orchestra (BSO) is
one of the premier orchestras in the world. The BSO is committed to
being a best-in-class employer that brings artistic excellence and
cultural relevance through music and performances to the local and
international communities. The Tanglewood Public Safety & Security
Manager (PSSM), a year-round position reporting to the Director of
Tanglewood Facilities with full-time seasonal and part-time post-season
duties, is responsible for managing public safety and security
operations at Tanglewood throughout the year and supporting crowd
management, access control, emergency response and event operations
during the festival season in coordination with others. Working
collaboratively across all departments and following a holistically
integrated institutional framework, the PSSM assists in developing
policies for safe venue operations and is responsible for executing and
enforcing programs, best practices, and protocols to mitigate risk and
enhance public safety and security operations at Tanglewood. The
position promotes and practices information-sharing, diplomacy, and
collaboration among internal and external stakeholders as operational
imperatives and thinks and plans strategically and with an institutional
focus. Performs other duties as assigned. Special Conditions: Ability to
work in a leadership capacity, manage stakeholders, and provide
operational guidance and support to professional traffic, law
enforcement, security, medical, fire, public safety, crowd management,
and other emergency operations service providers in a dynamic customer
service environment, under pressure, with frequently changing
priorities. Must be able to solve problems in the absence of written
guidelines, remain calm under duress, and interface with internal and
external constituencies at all levels in the spirit of diplomacy,
respect, and collaboration. Required Education and Experience – A
bachelors degree in criminal justice, law enforcement other related
concentration with at least 10 years of experience in law enforcement,
emergency services, campus safety or a security-related field. A
masters degree in criminal justice or business/management is a plus. –
Leadership skills and significant experience in managing the work of
others. – Excellent analytical, communication, conflict-resolution, and
interpersonal skills. – Knowledge of federal, state, and local laws,
policies, regulations, and procedures that govern or promote campus
safety and security. – Ability to use Microsoft Word, Excel spreadsheet,
and other Office programs. – Ability to work independently, make
decisions, think and plan strategically and with an institutional focus,
solve problems, provide situational leadership, develop effective
internal and external relationships, build cohesive teams, and have a
desire to lead, innovate, and improve. – A collaborative orientation and
experience working with diverse populations. Certificates, Licenses,
Registrations: – Valid Drivers license (State of residence). –
Incident Command System and National Incident Management System – First
Aid, CPR, and AED