Interconnection Coordinator

At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven’t stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We’re always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all.

Interconnection Coordinator

Job Function

Interconnection Services Leads or coordinates projects to investigate, adopt, implement and support interconnection technologies and ensure compliance with tariffs.

Key Job Information

Interconnection Coordinator 6801

Grade 4

Career Level: B3 Senior Business Support Requires specialized skills or is multi-skilled developed through job-related training and considerable on-the-job experience. Completes work with a limited degree of supervision. Likely to act as an informal resource for associates with less experience.

Key Responsibilities

Process Project Applications Processes and responds to inquiries and/or applications for specialized customer programs (e.g., net metering, solar payment); determines completeness of applications according to tariffs and company requirements; determines level/tier of project and whether more study is required before approval; coordinates with all parties to ensure completion of appropriate documents.

Project Planning and Support Works with project manager(s) to develop project scope, requirements, schedule and deliverables; develops purchase orders for PGE equipment for customer interconnection with grid; monitors, tracks and reports to management and/or senior staff and others on project status and milestones.

Coordinates project review meetings and other meetings, such as site visits for testing and commissioning projects.

Customer Support Tracks and assists in resolving customer issues; maintains database of issues and resolutions.

Coordinates with protection, metering and billing to facilitate smooth interconnection for customers; determines billing amounts and verifies payments made; resolves disputes and billing discrepancies. Develop and Communicate Procedures Develops and maintains manuals; analyzes and documents procedural changes and improvements for maintenance contractors; prepares emergency procedures for customers.

Clearly communicates operating/performance standards and procedures to customers, strategic partners, internal departments, consultants and contractors.

Participates in efforts of process improvements for Net Metering program

Education/Experience/Certifications

Education : High school diploma or equivalent; bachelor’s degree preferred.

Experience Preferred: Five or more years of utility experience with one year in in a technical field such as energy efficiency, metering, facility operations or other energy-related field or bachelor’s degree with one year of technical experience.

Competencies (Knowledge, Skills, Abilities)

Functional Competencies

Intermediate knowledge of special customer programs and applicable regulations, procedures and policies.

Working knowledge of PGE service territory.

Working knowledge of business contracts.

Working knowledge of PGE tariffs.

Working knowledge of project planning steps and elements.

Basic knowledge of billing practices.

Basic knowledge of purchasing procedures and processes.

Basic knowledge of PGE’s business model and funding structure.

Basic knowledge of marketing and sales processes and electrical power system.

Basic knowledge of Windows operating system and Adobe Acrobat.

Working skills in using Microsoft Office, including Excel, Word and Outlook.

Working ability to maintain confidentiality of business processes, prospective customers and staff issues.

Working ability to work with multiple projects at once and provide detailed oversight of project timelines and regulatory requirements with a minimum of supervision.

General Competencies

Intermediate analytical thinking skills.

Intermediate customer focus skills.

Working decision-making skills.

Intermediate interpersonal skills.

Working organization and prioritization skills.

Intermediate problem-solving skills.

Intermediate written/oral communication skills.

Physical and Cognitive Demands

Cognitive Level Intermediate: Consistent use of relevant principles to solve practical problems and to deal with a variety of concrete variables in situations where only limited standardization exists.

Cognitive Ability to adhere to set response times, deadlines and time-sensitive tasks

Ability to follow accuracy standards

Ability to follow through on decision-making tasks

Ability to interact effectively and collaboratively within a team environment

Ability to communicate and problem solve when under stress

Ability to respond and adapt to frequent change

Ability to accept and demonstrate self-awareness when provided constructive feedback

Ability to discern feedback and acknowledge ownership of areas of improvement

Ability to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks Ability to successfully collaborate with peers, managers and others within the organization Demonstrates sound memory

Ability to process new information to be applied consistently to work tasks

Schedule/Attendance

Ability to adhere to pre-established schedule, including start/stop time and break/lunch schedule Ability to work long hours

Ability to work a variable schedule

Ability to report to work and perform work during periods of severe inclement weather

Ability to consistently meet attendance standards for regular, reliable, predictable, full-time attendance Ability to work shift schedule

Ability to work on-call schedule

Physical Capabilities

Driving/travel/commute: Daily within service territory – Frequently (at least once a week or more)

Driving/travel/commute: Overnight inside/outside the service territory – Occasionally (one to two times a month or less)

Computer use (use computer regularly for entire work shift)

Lifting/pushing/pulling: Up to 10 lbs.

Carrying: Up to 10 lbs.

Environment – Indoor/Outdoor (check all that apply):

Office

Field

Compensation Range:

$26.15 – $39.23

Actual total compensation, including a performance based incentive bonus, is commensurate with experience, skills, qualifications, education, training, and internal equity. While we anticipate the selected candidate for this position will fall towards the middle or entry point of the compensation range, the decision will be made on a case-by-case basis.

PGE believes in rewarding dedicated performance. We provide a total rewards package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future. To find out more, click here (https://portlandgeneral.com/hrcs5511) .

Join us today and power your potential!

Assisting with storms or other Company emergencies is a part of all positions at Portland General Electric.

PGE is committed to diversity and inclusion in the workplace and is an equal opportunity employer. PGE will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law.

PGE does not discriminate on the basis of disability. We recognize individuals have a variety of abilities to offer and we believe there is much to value and celebrate by incorporating different abilities into the work we do. One very important way we live this out is in our application and interview process. We work hard to support individuals who may need an accommodation to fully participate in these processes. If you feel you may need an accommodation, or would like to request one, please notify the Talent Acquisition Specialist (Recruiter) associated with the job posting. You may also make this request by contacting talentacquisition@pgn.com or by calling 503-464-7250. The Recruiter will provide information and next steps for the accommodation process. Our Diversity, Equity & Inclusion (DEI) team is also available for support. You can contact them at dei@pgn.com .

To be considered for this position, please complete the following employment application by the posting close date. Posting closes at midnight (Pacific Time) on the closing date below. If no date is listed, job is open until filled.