Telephone Operator I

We are seeking a full-time experienced Telephone Operator with excellent customer service skills. In this role you will, operate a PC switchboard console and paging systems to relay incoming, outgoing, and interoffice calls. Monitor hospital alarm system, notify appropriate hospital staff of activated alarms, make overhead hospital-wide announcements when necessary and perform various clerical duties as required.

Job Summary:

Efficiently answer a PC switchboard console using professional telephone etiquette and console functions to transfer calls to destination without delay.

Communicate directly with patients, clients, providers, and internal and external staff while utilizing computer-based systems.

Activate time-sensitive clinical and emergency codes.

Effectively communicate and collaborate in a team environment to ensure swift and accurate transfer of calls.

Utilize internal and external resources to resolve issues.

Maintain a focus on customer service and patient confidentiality while adhering to all HIPAA regulations.

Prioritize calls and utilize time effectively to accomplish desired results.

Hours: Full Time / 40 hours per week 2nd shift.

Rotating weekends and holidays required

Location: Lowell General Hospital Main Campus

Week 1

Sunday – Off

Monday – Off

Tuesday – 330p-1130p

Wednesday – 330p-1130p

Thursday – 330p-1130p

Friday – 330p-1130p

Saturday – 330p-1130p

Week 2

Sunday – 330p-1130p

Monday – Off

Tuesday – 330p-1130p

Wednesday – 330p-1130p

Thursday – 330p-1130p

Friday – 330p-1130p

Saturday – OFF

Requirements :

• High School Diploma or GED Required

• 1-3 years of experience on telephone switchboard, or environment with high volume call answering preferred

What We Offer:

Not only is Lowell General Hospital an exceptional place to work, offering a culture of recognizing and valuing employees, we provide amazing opportunities for our staff:

Competitive salaries & benefits effective day 1

403(b) retirement plan with hospital match

Opportunities for growth

Tuition reimbursement

Free on-campus parking

About Lowell General

For more than 125 years, Lowell General has served the Greater Lowell community with pride. We balance the first-rate care of a premier medical center with the warmth of a three-time Magnet®-recognized community hospital. As a member of our team, you’ll join over 3,000 dedicated care providers to offer complete, connected care, when and where patients need it most.

Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home – an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at careers@tuftsmedicine.org .