Fleet Maintenance Customer Service Coordinator

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START ON A CAREER PATH WITH A COMPANY THAT HAS A FUTURE

At Ryder, our most important competitive advantage is our people. CULTURE- INTEGRITY- FAMILY . As a Customer Service Coordinator, you’ll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career. This is an essential industry and we’ve been in the game since 1933!

Shop Location – Norton MA

Work Schedule -Sunday – Thursday

Hours- 11:00pm to 7:30am

Hourly Pay – Paid Weekly!

This is a shift lead position with career advancement opportunities!

Summary

The Customer Service Coordinator, or CSC , will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow-up and maintenance file management. In this role, you will acquire proven industry knowledge, skills and resources to develop your operations & fleet maintenance background. We allow you to carve out your own career path and promote from within , based on performance. The ideal path of progression in this role is an Ops Supervisor.

If youre motivated, coachable, and looking for a fast paced, inclusive environment, youve come to the right place. Competitive pay & fast growth, full benefits package, 401k employer match, PTO, and a discount on shares!

YOUR JOB SEARCH ENDS HERE.

Check out these videos!

You thought that was it? Take a look at a few of these: Ryders most recently been named “Top Company for Women to Work for in Transportation (https://newsroom.ryder.com/news/news-details/2022/Ryder-Named-One-of-the-Top-Companies-for-Women-to-Work-For-in-Transportation-in-2022/default.aspx) ” by Women in Trucking, one of Fortune Magazine ’s “World’s Most Admired Companies (https://newsroom.ryder.com/news/news-details/2022/FORTUNE-Magazine-Names-Ryder-Among-Worlds-Most-Admired-Companies-for-10th-Consecutive-Year/default.aspx) ”, & one of “Readers Choice Excellence Awards (https://newsroom.ryder.com/news/news-details/2022/Ryder-Voted-Among-Top-10-3PLs-in-Readers-Choice-Excellence-Awards-by-Inbound-Logistics/default.aspx) ” by Inbound Logistics.

What about our green initiative…? We have the largest EV footprint in the U.S. In addition to that, Verizon has recognized Ryder with their “Supplier Environmental Excellence Award (https://https/www.businesswire.com/news/home/20220712005382/en/Ryder-Receives-Verizon%E2%80%99s-Supplier-Environmental-Excellence-Award) ”

Essential Functions

Customer Service: improve the quality and consistency of customer communications and meet customers expectations.

Perform customer relationship activities to include customer interface, issue resolution, and customer satisfaction.

Execute customer communication protocol as it pertains to PM scheduling and follow up, breakdowns and vehicle status updates Work Flow Management: enhance branch productivity through effective work scheduling and planning.

Create repair order tasks and update work planning sheet.

Review maintenance reports to identify and schedule preventative maintenance, repair campaigns, and vehicles requiring follow-up.

Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements.

Coordinate outside repair with vendors and customers Parts Management: contribute to cost containment through effective inventory planning and warranty.

Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice, and coordinating parts pick-up and delivery.

Make recommendations on min-max levels to the inventory planning team.

Manage parts obsolescence.

Ship warranty and return parts.

Organize and ensure cleanliness in the parts room Administrative.

Effectively handle all incoming shop calls.

Clerical duties within the shop operations which include vehicle maintenance files.

Process all Accounts Payable.

Create repair orders for technicians.

Additional Responsibilities

Performs other duties as assigned.

Acute attention to detail.

Ability to communicate effectively, both verbally and in writing.

Effective phone skills.

Strong organizational, prioritizing, and multitasking skills

Proven ability to make good decisions in a fast-moving environment.

Skills and Abilities

Strong computer skills to include spreadsheet and word processing software packages required.

Experience using Microsoft word and excel intermediate preferred.

Qualifications

H.S. diploma/GED, required

Three (3) years or more customer service with issues resolution experience required.

DOT Regulated: No

#LI-RL #INDexempt #FB

Job Category: Operations and Support

Compensation Information :

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.

Compensation ranges for the position are below:

Pay Type :

Hourly

Minimum Pay Range:

$25

Maximum Pay Range:

$26

The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.

Benefits Information:

For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers .

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.

Current Employees:

If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)

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