Principal Product Designer – eCommerce

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package – this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. Thats how were UNSTOPPABLE for our employees!
T-Mobile is changing the way people buy wireless by offering a more customer-focused and simplified experience. We are a customer-obsessed company, and we are also evolving into a data-driven mobile technology business. At T-Mobile, we pride ourselves on being the Un-Carrier, industry disruptors obsessed with solving our customers pain points.
Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us!
Please include your portfolio with your application. Your portfolio should show examples of the user-centered design process, design thinking, as well as your final design solutions.
Job Overview
Be the center of product innovation and design at T-Mobile. As a critical leader on the Product, Experience Design & Innovation team, the Principal Product Designer for eCommerce will lead the re-imagination and redesign of our digital products across the enterprise. Youll set the product vision, design new features, and enhance existing ones while establishing scalable UX/UI patterns across platforms for App and Web. The successful candidate will be responsible for guiding user-centered design activities and establishing user experience strategy, working closely with Business and Product Key leaders to create innovative, meaningful solutions to delight customers. Youll be hands-on in the work as an experienced designer while guiding other designers across eCommerce as a project lead and influence product strategy.
Responsibilities
Strategy
Drive the UX Roadmap and strategy framework through partnership with key leaders and other Principal Designers to ensure cohesive product experience across lines of businesses
Act as an evangelist for design thinking, partnering with key leaders to demonstrate how design empowers the creation of better digital products
Lead a design and user experience team in the creation of enterprise applications, design frameworks, visual libraries, and scalable interface assets
Collaborate with Engineering key leaders to understand and identify tech possibilities and constraints on LOB and company
Partner with Engineering key leaders to create new opportunities to develop tech capability that can enhance customer experience on LOB/enterprise level
User Experience
Provide constructive feedback on peer user experience design reviews thats focused on the big picture and future enterprise vision
Create high-level UX assets (workflow, customer journey map, prototype, etc.)
Solve complex customer experiences while building beautiful, usable interfaces
Collaborates with Researchers, other Principal designers and vendors to maintain consistency across the digital ecosystem and organization
Demonstrates ability to work with highly technical teams and handle multiple projects in a fast-paced environment
Analyze research data findings to well understand customer pain points, identify business opportunities, and create a compelling story to drive customer-centric design solutions
Influence LOB/enterprise key leadership team by providing design recommendations backed with sound design reasons and solid customer-centric data
Strong problem solving skills and is able to think strategically about design impact
Relationship Management
Guide, mentor and inspire other designers in the team, keeping up with the design indu