Service Diagnostic Technician/Technical Writer

Company Information
PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium-, and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR also designs and manufactures advanced diesel engines, provides financial services and information technology, and distributes truck parts related to its principal business.
Kenworth Truck Company
Kenworth Truck Company, founded in 1923, is the manufacturer of The Worlds Best heavy and medium duty trucks. With an excellent heritage of quality, innovation and technology, Kenworth has played an essential role in the development of trucks that are more fuel efficient, productive, and economical to operate. Today, Kenworth is leading transportation innovation with the introduction of battery-electric vehicles, exploration of fuel cell electric powertrains, and autonomous driving systems. Kenworth is committed to fostering an environment of diversity, equality and inclusivity in the workplace.
Requisition Summary
The Service Diagnostics Technician/Technical Writer will work on a team responsible for developing repair instructional documentation, validating repair procedures, and developing standard repair times (SRTs) to support new product implementations and sustaining product support. Content produced supports the Kenworth dealer network and improves serviceability of our product while reducing PACCARs long term warranty repair costs.
The Technician/Technical Writer will manage multiple work requests while balancing competing priorities to complete assigned tasks. Additionally, they will identify opportunities for continuous improvement in day-to-day activities.
Job Functions / Responsibilities
Author and maintain service/repair procedure instructions, technical information, and safety requirements.
Performs/validates physical repair procedures on PACCAR products including powertrain (diesel, hydrogen, and battery electric fuel sources), cab structure/interiors, and chassis installed components.
Creates and maintains Standard Repair Times (SRTs) required to support new project implementations and reduce long term warranty repair costs.
Evaluate and support new product tooling development.
Assist external departments (Dealer Training, Field Service, and Engineering) to identify optimized repair solutions.
Communicate with PACCAR stakeholders to ensure repair times and procedures align with product requirements.
Complete other assignments as requested by management.
Qualifications & Skills
Required:
High school diploma /GED
Minimum of 3-5 years of relevant work experience required
Excellent communication skills (verbal & written)
Solid mechanical and electrical aptitude/experience
Strong organizational, schedule management, attention to detail and reporting skills
High level of initiative and demonstrated problem solving
Strong interpersonal skills (team player)
Familiar with Microsoft Office Suite
Desired (not required):
Diesel/Automotive Vocational/Technical school certification or Bachelors of Administration or Bachelors of Science degree in related fields (Engineering, Automotive, Business, etc.)
Experience with electrical trouble shooting and on-board diagnostic systems
Automotive/Class 8 truck dealership experience and/or manufacturing experience/product knowledge
Experience/working knowledge of HTML, XML publishing
Experience working in a Content Management System (Ixiasoft, Empolis, etc.).
Technical writing experience
Why work for PACCAR/Kenworth?
Global Fortune 500Company with a wide array of growt