Engagement Director (Data Quality and Risk Surveillance) – Remote

Location: Hybrid

Medidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week in accordance with Company policy.

About our Company:Medidata: Powering Smarter Treatments and Healthier People

Medidata, a Dassault Systemes company, is leading the digital transformation of life sciences, creating hope for millions of people. Medidata helps generate the evidence and insights to help pharmaceutical, biotech, medical device and diagnostics companies, and academic researchers accelerate value, minimize risk, and optimize outcomes. More than one million registered users across 2,000 customers and partners access the worlds most trusted platform for clinical development, commercial, and real-world data. Known for its groundbreaking technological innovations, Medidata has supported more than 33,000 clinical trials and 10 million study participants. Medidata is headquartered in New York City and has offices around the world to meet the needs of its customers. Discover more at www.medidata.com and follow us on LinkedIn, Instagram, and X.

About the Team:

The Engagement Director (Data Quality and Risk Surveillance) is responsible for the relationship management of client accounts and daily activities related to data quality and risk surveillance within the Data Quality and Risk Surveillance Professional Services Horizontal.

Ensure that Medidata is able to deliver quality projects and services on time and within budget through effective management of Medidata resources.

At the director level, the individual performs proactively, leading large and complex projects and programs. The role includes owning, deepening and expanding customer relationships through participation in client governance structures. This can involve acting as the primary escalation point in which resolution of complex issues is key.

Responsibilities:

• Identify new business opportunities within assigned accounts
• Participate in program governance, and manage the professional services relationship
• Identify process improvements and lead strategy
• Collaborate with internal and external resources to achieve project objectives
• Lead large, complex projects and/or clients, which may include a program of projects
• Lead project delivery to ensure that all deliverables are tracked and that documentation is current
• Manage client expectations and communications, and ensure overall client satisfaction
• Manage project scope and financials including forecasting, project budget, and accuracy of invoicing
• Create accurate and current project documentation
• Raise and track work requests to other departments
• Document minutes/action items during client and internal meetings; conduct appropriate follow-up
• Manage issues driving appropriate resolution and mitigation
• Experience responding to prospect emails, phone calls, and demo requests to all partners
• Assure compliance with Medidatas standard project management methodologies, quality management system
• Support development of sales orders and change orders
• Deliver workshops and lead client meetings
• Coach and train new and junior team members

Qualifications:

• Demonstrate experience working independently in an advisory capacity
• Anticipate and mitigate complex issue and risks thus minimizing escalations
• Mentor other team members and serve as a team leader
• Identify and suggest improvements which increase the value proposition for Medidata and the client
• Knowledge of Medidata (or similar) products determined by requirements of the role
• Have a solid understanding of clinical research (pharma/device/biotech) and of clinical research SaaS technology
• Demonstrate strong verbal/written communication and organizational skills
• Exhibit time management skills along with strong collaboration and teamwork
• Experience in leading project teams and meeting project timelines
• Self-motivated and able to assume responsibility in a professional manner
• Demonstrate strong computer skills
• Experience with the MS Office suite and/or other current software technologies
• Experience with creating and delivering presentations4-year college degree or equivalent (analytic discipline a plus) preferred
• Minimum of 8 years experience in clinical/biomedical and/ or software development environment preferred
• Travel expectations up to 20%, domestic & international

As with all roles, Medidata sets ranges based on many factors including function, level, candidate expertise and geographic location.

• The salary range for positions that will be physically based in the NYC Metro Area is 114,750 – 157,962.
• The salary range for positions that will be physically based in the California Bay Area is 121,500 – 162,000.
• The salary range for positions that will be physically based in the Boston Metro Area is 113,250 – 151,000.
• The salary range for positions that will be physically based in Texas or Ohio is 101,250 – 135,000.
• The salary range for positions that will be physically based in all other locations within the United States is 102,750 – 147,021.

Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidatas non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides best-in-class benefits, including medical, dental, life and disability insurance; 401(k) matching; flexible paid time off; and 10 paid holidays per year.

Equal Employment Opportunity:In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Medidata are based on merit, qualifications and abilities. Medidata is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including p regnancy, childbirth or medical or common conditions related to p regnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age, disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Medidata will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Applications will be accepted on an ongoing basis until the position is filled.

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