Senior Specialist – Product Specialist NAM Digital Acceptance

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Senior Specialist – Product Specialist NAM Digital Acceptance

Overview

The mission of the Digital Payments Product Specialist team is to bring ecosystem partners together to deliver consumers higher security, choice and peace of mind through the best payments products in the market, by a passionate team of experts.

• Deliver to consumers higher security, choice and peace of mind: Work directly with customers to scale provisioning and acceptance of our digital payments products

• Best payments products in the market: serve as Voice of Customer (VOC) liaisons between Customers and regional and global product organizations, delivering feedback from customers and collaborating on strategy and design enhancements to address the feedback

• Passionate team of experts: serve as curious, knowledgeable and engaging digital payments champions and “storytellers”, working across product orgs to bring our digital assets together to create long term partnerships with customers

The Senior Specialist, Product Specialist NAM Digital Acceptance will play an integral role within Mastercard’s NAM Digital Payments Product Specialist team. This individual is the subject matter expert for account teams and their customers on all things digital, providing thought leadership, technical product knowledge, value proposition definition, customer engagement and overall digital payments support for Customers in the Acceptance ecosystem. S/he will be responsible on educating, promoting and driving Mastercard’s tokenization and digital payments product suite.

Role

• Responsible for supporting Product Specialist engagement with digital partners and enablers, with focus on scaling revenue through tokenization, Mastercard Checkout Services, authentication, installments and new use cases.

• Support Product Specialist engagement with other Digital Partnerships customers as needed, including digital wallet providers and PSPs/acquirers. Activities will include reporting and project support and narrative development as needed.

• Serve as point of connection across Digital Acceptance team for cross-team communication, best practice and learning dissemination, pipeline management, and resource for upskilling team on issuer-facing initiatives and enablement.

• Identify customers’ digital needs and response with thought leadership, market trends and Mastercard product offerings. Create and own digital payments roadmap with partners that is grounded in the best and most secure user experience.

• Bring Voice of Customer feedback to NAM and global product teams, and ensure active dialogue and decisioning is made against the feedback.

• Coordinate seamless transition to Product Delivery team for program implementations.

• Active participation in the annual partner planning, product prioritization process, and definition of KPIs for digital products.

• Work with the Customers and internal stakeholders to ensure optimal performance of the programs, including monitoring token approval rates and suggestions for improving customer experience.

• Manage internal and external customers proactively and effectively.

All About You

• Passionate storyteller who gets excited about a narrative that evolves with pace in the current environment that is becoming more digital every day

• Affinity for and knowledge/expertise of technology, innovation, payments, e/m commerce

• Experience in business development, account and product management

• Experience in digital payments, authentication and management consultancy preferred

• Strong business acumen and excellent communication and interaction skills – ability to develop strategic points of view and lead customer-facing conversations across different levels of the organization

• Strong ability to act as a team player and proven to create trust in cross-functional relationships internally, and with external stakeholders

• Forward thinking, with ability to develop creative approaches to solve business situations

• Gets excited by curveballs! And brings an agile and curious mindset to engagements

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonableaccommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.