Business Quality Control Rep (Hybrid-Flexible Options)

At Broadridge, weve built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career, while helping others along the way, come join the Broadridge team.

We are searching for a dynamic self-starter to join us in our Deer Park Office as of our Business Quality Control Rep. This role is in our Customer Communication Division, which offers a full range of multi-channel communications solutions, such as integrated print, mail, and digital solutions for transactional, marketing and compliance communications. You will engage in monitoring emails, job queues, and manual requests which require quality control task/review to be performed within a set timeline (Service Level Agreement). The associate is expected to be able to perform duties within more than one process/product and utilizing multiple platforms. Within this role there is also the need to work on reporting at a basic level.

We are made up of high performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means youll be assigned to a Broadridge officeandgiven the flexibility to work remote.

Responsibilities

Review and monitor the quality of electronic and printed Proxies and Transfer Agent documents, to include high profile jobs.

Utilize web and mainframe applications to do proper quality testing.

Interact effectively with various departments to provide feedback on review results on a timely manner.

Follow department procedures to ensure quality work on all tasks.

Assist in the development of new procedures for quality assurance and offer suggestions for improvement.

Provide timely analysis and feedback to management/ peers regarding potential issues.

Must be able to multitask between report and processes

Responsible for ensuring all review productivity is accurately and timely logged into sharepoint and/or shared server folder locations

Maintain 100% accuracy on all quality control or audit processes conducted

Qualifications:

High School/Associates degree or equivalent experience preferred.

Experience in Quality Assurance or Quality Control is preferred.

Strong Verbal and written communication skills

Proficient in Microsoft Office applications (Including Outlook and Excel)

Proficiency in time management, organizational, interpersonal skills

Able to work in a high pace and high-volume environment

Ability to work independently and execute job priorities under time constraints

Ability to work overtime and weekends as needed

Compensation Range:The salary range for this position is between $20.00 to $22.00 per hour. Broadridge considers various factors when evaluating a candidates final salary including, but not limited to, relevant experience, skills, and education.

Bonus Eligibility:Bonus Eligible

Overtime Eligible

Benefits Information:Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings

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Broadridge associates helped us envision our Connected Workplace – a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a companyand ultimately a communitythat recognizes and celebrates diversity in all its dimensions.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyones strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.US applicants: Clickhere (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) to view the “EEO is the Law” poster.

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com .

Broadridge Financial Solutions, Inc. (NYSE: BR) , is a global Fintech leader, delivering technology-driven solutions that drive digital transformation for banks, broker-dealers, asset and wealth managers and public companies. At Broadridge, we are committed to making a difference (https://www.broadridge.com/about/sustainability/) . Our unique culture is guided by the Service-Profit Chainthe idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by providing the critical infrastructure that powers investing, corporate governance and communications . A certified Great Place to Work, Broadridge is part of the S&P 500 Index, employing over 14,000 associates in 21 countries.

Hear from our associates how Broadridge has maintained its culture since the shift to a remote and hybrid working model.

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Broadridge is committed to creating an engaging workplace for the most talented associates in our industry. On and off-site working provides flexibility by balancing the needs of our clients, teams, and associates. Our Connected Workplace is grounded in the following concepts: Flexible, Accountable, Connected, and Supported. This approach allows us to achieve business goals while supporting meaningful work-life integration for our associates. Broadridges high-performance teams thrive in a culture based on trust and mutual respect that emphasizes outcomesrather than how, when, and where work is done.

We are dedicated to fostering a diverse, equitable, inclusive, and healthy environment. As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment. Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success.

Our goal is to ensure our associates at every level of the organization represent the diversity of the clients we serve and the communities in which we work. We pursue both top-down and bottom-up approaches to advancing diversity, equity, and inclusion initiatives and values into our culture. This is reflected in the varying backgrounds of our over 14,000 associates working in 21 countries around the globe.

Learn about our DEI Program here (https://www.broadridge.com/about/diversity-equity-inclusion) .

We believe that our associates are among our most important assets. Encouraging professional development opportunities is a core part of our culture. Broadridge provides educational opportunities, including formal classes, training programs and events. To enable learning in our Connected Workplace where associates may be working on-site, off-site, or using a hybrid model, Broadridge has redesigned all development programs for 100% virtual delivery. Our associates have access to 8,500 online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.