Sr. Salesforce Business Analyst

Position Description:

As a Senior Business Analyst for Salesforce, you will play a pivotal role in bridging the gap between business needs and technical solutions. Each day starts with a stand-up meeting where youll collaborate with product and development teams to ensure alignment on project milestones. Youll work closely with stakeholders to gather and document business requirements for Sales, Service, and Engagement Cloud initiatives. A large portion of your time will be spent analyzing data, optimizing workflows, and managing mini projects that drive the implementation forward. As an assisting Product Owner, youll prioritize backlogs, refine user stories, and coordinate with the PMTO team to ensure successful delivery. Staying updated through Salesforce Trailhead certifications will be essential to enhance both your knowledge and the effectiveness of your contributions.

Position Location: Remote, United States

What Were Looking For:

• Salesforce Certified Business Analyst required. Additional certifications like Salesforce Administrator, Sales Cloud Consultant, or Service Cloud Consultant are highly desirable.
• 5 years of experience in business analysis, with at least 2 years focused on Salesforce Sales, Service, and/or Engagement Clouds.
• Bachelors degree in Business, Information Systems, or a related field (equivalent work experience is acceptable).

Key Skills & Competencies:

• Expertise in Salesforce Sales Cloud, Service Cloud, and Engagement Cloud, including configurations, workflows, automations, and reporting.
• Strong analytical skills with the ability to assess complex data and business processes, recommending improvements.
• Experience working within agile frameworks, including backlog grooming, sprint planning, and iterative feature delivery.
• Proven ability to manage mini projects and coordinate with cross-functional teams, including developers, product managers, and PMTO teams.

Unleash your potential: What you will be doing and owning:

• Collaborate with stakeholders to gather and analyze business requirements for Salesforce, translating them into actionable solutions.
• Oversee and manage mini projects that focus on Salesforce configurations, automations, and optimizations, ensuring alignment with broader business objectives.
• Serve as an assisting Product Owner by defining user stories, writing acceptance criteria prioritizing backlogs, and participating in sprint planning with cross-functional teams.
• Coordinate with the PMTO team to ensure successful project delivery, managing timelines and stakeholder expectations.
• Analyze and troubleshoot Salesforce system performance, identifying areas for improvement and optimization.
• Act as a liaison between business stakeholders and technical teams, ensuring clear communication and alignment on project goals.
• Stay up to date with Salesforce best practices and new features by maintaining relevant certifications through Salesforce Trailhead.

Interview Process:

Interview #1: Phone Screen with Talent Acquisition Team

Interview #2: Video interview with the Hiring Manager (via MS Teams)

Interview #3: Video interview with the Team (via MS Teams)

The base salary (or hourly rate) range for this position is $110,000 to $130,000 USD per year commensurate with work location, experience, skills, certifications, education, and prior accomplishments. The position may be eligible for additional compensation, including a bonus, commission and/or equity, as applicable.

Perks and Benefits Hot Off the Grill:

• Unlimited PTO (Exempt Employees)
• 3 weeks/ year of Vacation/ PTO (Non-exempt Employees)
• Healthcare Benefits
• Fitness/ Wellness Reimbursement ($300/year)
• Internet Stipend (Remote employees)
• Employee Stock Purchase Program
• 401k Match

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labors website.

Minimum Salary: 31200.00
Maximum Salary: 31200.00
Salary Unit: Yearly