IT Support – Traveling Technician – Greene, NY

IT Support – Traveling Technician

About our company:
The Raymond Corporation a member of the Toyota Industries family of companies. We empower you to do great work in a company with 100 years of success, innovation, and growth. Our associates are the foundation of our continued success. If you’re innovative and enjoy the thrill of making things happen – share our vision and grow with us.

About the team:

The IT Support Traveling Technician is responsible for ensuring business continuity through the maintenance and upkeep of software and hardware. Our team is responsible for providing service to various locations in the United States.

About the position:

We’re looking for a Traveling PC Technician to support our team by investigating and resolving computer software and hardware issues for Raymonds internal PC users at assigned sites.

This individual will travel on a daily basis (weekdays), primarily to our New York-based locations, and be the face of our team. This is generally day travel, usually by car, and typically in a Company-provided vehicle. At this time, we anticipate travel may include one overnight per week. These requirements are subject to change as our team and locations grow. Upon hire, the selected individual will train on-site with our IT Support team (anticipated to be 2 months).

You will:

Provide technical support by applying knowledge of computer software, hardware, and procedures to staff in-person or via call center.
Provide escalation support to other IT members.
Respond, troubleshoot, and resolve issues in a timely manner.
Complete a detailed description of each resolution in ticketing system to reference when similar problems arise.
Perform software and hardware upgrades.
Configure new equipment with the requested software.
Test, monitor, and repair equipment.
Maintain contact with outside organizations regarding the maintenance and service of equipment.
Remain current with industry standards through internal and external training programs.
Collaborate with team members to create support documents and improve service levels.
Provide project support for IT organization.

About the schedule:
First shift. Core hours are Monday – Friday, 8 a.m. – 5 p.m.

Travel Requirement:

100% travel

About you:

An associates degree in a related field is preferred.
At least 3 months of related experience is preferred.
A valid driver’s license is required.
Reliable, dependable, and with independence to be able to thrive in a primarily off-site role.
Strong communication and interpersonal skills are required to work with a variety of people and be able to describe technical information to individuals inside and/or outside the Company.
Proficient computer skills required.
Good analytical skills are required to diagnose and resolve equipment-related issues.

It would be great if you had:

Experience with Microsoft Office 365 and Active Directory.
Knowledge of computer and peripheral equipment, network and computer operating systems (e.g. Windows family, Linux, and Mac OS).

About the total compensation package:
Wage – $19.00 – $25.00 per hour, depending on qualifications of selected candidate.

Relocation – This position may qualify for relocation.
Benefits – We recognize the value of a comprehensive benefits program for our employees and work tirelessly to make sure our package meets the needs of our employees and their families. Eligible employees can elect and participate in a variety of benefits including:

Medical and Rx Plan options
Dental and Vision Plan options
10 paid vacation days
Vacation on day 1
Employee Assistance Program (EAP)
Flexible Spending Accounts (FSA) for medical and dependent care
Life Insurance and AD&D
Short-Term and Long-Term Disability
Accident, Critical Illness, and Indemnity Insurance
ID Theft Protection
Comprehensive 401(k) retirement plan with company match
Profit Sharing Plan based on annual profitability
Long-Term Care Insurance
Vacation, Sick, & Volunteer Time
Company Paid Holidays
Tuition Aid Program