IT Support Technician

Description

About this role: The IT Support Technician is responsible for the installation, support and maintenance of desktops, laptops and peripheral devices and will work under the supervision of the Network Administrator, providing help desk support for onsite and remote users.

Why you will love working here:

Dynamic Environment: Work in a fast-paced manufacturing setting where every day brings new challenges and opportunities to innovate.

Collaborative Culture: Be part of a team that values collaboration. You’ll work alongside the entire IT team and support all of our users across multiple departments and locations.

Career Growth: We invest in your professional development. Enjoy access to training programs, certifications, and pathways to advance your career within the company.

Make an Impact: Your role is crucial! Ensure our systems run smoothly, enabling our teams to deliver high-quality products efficiently.

What you will do:

Install and deploy desktops, laptops, and peripheral devices (printers/scanners).

Administer user accounts.

Primary contact for all help desk requests.

Manage/support Company cell phones.

Maintain inventory of all end devices and Windows applications.

Monitor and address desktop security issues.

Ability to work independently and as part of a team.

What you will need to succeed:

A high school diploma or equivalent is required, along with an Associate Degree in Information Technology or a related field.

At least 1 year of relevant job experience, working as a Help Desk or Technical Support Specialist in a manufacturing or business environment.

Basic PC setup and trouble shooting proficiency.

Basic understanding of server / client architecture in a Microsoft-based environment.

Familiarity with repair and support of PC peripheral devices such as printers and scanners.

Familiarity with fundamental networking concepts such as IP Addressing, DHCP and DNS.

BENEFITS OFFERED:

Medical/Dental/Vision Coverage

Health Reimbursement Account (HRA) provided by Company

401K

Paid Vacation & Holidays

Free Life Insurance for Employee

Flex Spending – Medical, Dental, Vision and Child Care

Employee Referral Program

Company Sponsored Training

Profit Sharing – Earn up to 18% of your gross wages after one-year anniversary

Free Employee Assistance Program

Wellness Programs – Onsite Reflexology, Chair Massage, Nutritional Sessions, Chiropractic

Legal Shield and Aflac

Employee Recognition Program

Company Celebrations – Including: Lunches, Breakfasts, Ice Cream Truck, Holiday Parties

Career Advancement Opportunities

Salary ranges for this position are determined based upon the job location and can be adjusted based upon experience, reflecting our commitment to valuing the expertise and contributions of our individual team members. Salary range for this role is $22 to $25/hour based upon experience.

Qualifications

Behaviors

Preferred

Team Player: Works well as a member of a group

Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Education

Required

Associates or better in Information Technology

Experience

Preferred

1 year: Help Desk, Technical Support

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)